Question about Sony Cyber-Shot DSC-P72 Digital Camera

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When i turn camera on shutter closes and lens goes inside, and other way round...

Hi, when I turn my camera on (green light on), the shutter remains closed, the lens inside - not possible to take pictures.... When I turn it off, shutter opens, lens comes out - but no more power, so I can't take any pictures either...... This has nothing to do with the battery power. It is a recent problem, I've had some happy 4 years with this camera without the slightest problems. I'm happy about any solution!

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  • sibylle klessen May 28, 2007

    Thank you for your fast answer! If no other suggestions come up the next days, I'll definitely try tech help!

  • sibylle klessen Jun 13, 2007

    Surprise!
    I've send the camera to a special Sony repair service. They found nothing but: sent me new Sony rechargable batteries, as they usually don't work anymore after 4 years! And miracle miracle: the camera works perfectly again.... So to anybody having troubles with the DSC-P72, especially after 4 years: try new rechargables!
    Thanks to everybody for comments!
    Sibylle

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Try the Sony web site technical help. but I feel that there is a main board fault developed here- perhaps time for a new camera try the tech help first though

Posted on May 28, 2007

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I had the same trouble. It's simple to solve: open the batterie when you switch on, and lens are in or reverse. Pierre Dardalhon

Posted on Jun 12, 2007

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Hello I think Sony has done this intentionally. I have had 4 wonderful years with mine also. Then all of a sudden the lens will not open. If you put your ears to the lens you hear a grinding sound as if the gears are not meshing correctly...sad to say, I am afraid its time to get a new camera.....bummer!

Posted on Jun 09, 2007

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Sounds like the shutter control is not active. If closed, the shutter will not allow light to enter and thus you have a black receptor. Take to a camera shop for testing.

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When i turn my camera on the screen is black. when i take a picture the screen remains black and when i press review of the picture i took that is black as well. is that a back light problem or something...


Try downloading the picture to your computer to see if it is also black. If so, then yes it may be a shutter issue. A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, sometimes with lines, especially when taken outdoors (for shutter stuck open). To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help.

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You can pull off the other one if you want. To put it back in your basically going to have to take apart the camera. The "Shutters" on the outside is nothing more but to protect the lens will its in the camera. The actual shutter is inside the lens that open and closes very quickly when you take a picture.

Think of it this way, the shutter in the lens opens up to let in light that shows the image to the sensor behind the lens. Then it closes to "finish" capturing the light".

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Sony Cybershot Lens Stuck inside!!!


I have the exact same problem with my Cyber-shot; the lens is stuck inside. After trying everything to loosen it (like wedging a razor knife between the sections, even dropping it or banging it against a book, etc) non of which I recommend, I finally got it open by PUSHING on the black telescoping section surrounding the lens itself. For some reason, this worked!

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