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The ice thicknes control is located on the bottom left. it has a wire going to it and ha a black rubber bottom. depending on the position it is secured. will determine the ice thickness. loosen the two screws and push it higher for smaller cubes and lower for bigger. If you are having problems with it. There is the possibility it is dirty and sticking.
I am not sure about the commercial ice, but I would check to make sure the water tube that goes into the maker does not have an air bubble in it. That can cause the water not to come into the freezer to make the ice cubes.
this is easy to fix first you need some food grade hose next put this hose in the bottom of your ice bin then run you water through this hose to the machine fit as much hose as you can in the bin floor and start the machine at night and the other thing you may wish to do is get a remote condenser
hoshizakis make ice cubes depending on the amount of water in the sump. if you are starving for water the sump only partially fills in the fill time allowed . then it makes ice until the water is used up and the float switch drops and the cubes are little slices. you can adjust the size of cubes you want by raising or lowering the float assembley in the sump. if its to low the water rises and the float rises and tells the machine you happy with little slices. if you raise it up to max height you can max fill before float satisfies and max ice cubes. But if you are starving for water the time to fill will run out before the sump fills and cubes will be small no matter where you set the floats assembly. water starving can be due to crud in the water line, to small a water line, most hoshizes take a half inch line ,or a clogged water filter. if you suspect a filter take it out . if fill is drastically improved you need a new filter. be aware that starving for water on a hoshizaki will eventually lead to broken evap plates. big time expensive.good luck. i put in a new machine ruined by starving water and the new one made little chips of ice real quick. i finally pulled the filter out and voila! big cubes and great production.
starving for water. clean or replace water filter or adjust water float assembly that determines how big cubes are. probably not getting abundant water during timed fill sequence. no water equals little ice.
i suspect a defective liquid line or pump down seleonid coil. just make sure you hear the "click" when it starts up if not the selenoid coils could be defective. also verify that the condenser fan is running,because if not you are short-cycling on high head pressure. please contact if you need any additional info