Question about Neff W5340X0 Washer

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I have a GE brand new washing machine WSSH300GWW, great front loader machine, as soon as I turned it on, I could barely hear it, loved it. But as soon as it went through its spin cycle, wow. I thought my 400k house was going to come crashing down. I thought, maybe its not level. Took a level to it, and its almost dead center. I decided to jump on top of my washer after I saw it violently moving, I could not believe that this thing would move after having a 200 lb man on top of it. WOW, what do I do?

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First thing is to make sure all of the shipping (brackets, bolts, straps, etc) have been removed.
Do FULL loads, NO partial (small) loads, these machines do NOT like small loads.
Where is the washer? Basement, first floor, second floor. Basement is the ideal place, on a concrete floor. If not, does the dryer shake when the washer does or is it just the washer? If the dryer does, the it could be the floor, not re-enforced enough. If all else fails call for service since it is NEW, but chances are the servicer will say what I just said.

Posted on Jan 07, 2009

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