I have just gotten a brand new dell computer with 5.1 surround sound and the rear speaker is not working at all. when i do the tone test the rear speaker will sound and the blue light will blink (occasionally) to communicate with the center speaker but when i try to play music the rear speaker simply does not work.
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Re: rear speaker not working
If the speakers are linked by cables with jack plugs, swap the rear one for one of the others
this will establish whether it is the speaker at fault or the main 'box' not delivering.
When you have proved which, its on to Dell for a replacement.
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Below are the jacks for the sound card. Hopefully, it will help you get your speakers connected to the correct jack.
Realtek ALC3861 7.1 integrated audio
Gray = Middle surround out
Black = Rear surround out
Orange = Subwoofer and center out
Pink = Microphone
Green = Stereo out, Front Speakers, Headphones
Blue = Stereo in
Dell Social Media and Communities
Hello Shantilla hi, the orange port is for the Center speaker for a 5.1 surround set up. to enable this you need to find the controls of the sound setup. usually on the lower right side of the computer. If the sound card is a Realtek brand the sound manager is the orange speaker ICON, need to open this sound manager software and enable 5.1 surround. You need the SOUND driver to use the surround setup.
the surround sound speakers plug into the rear of the computer with three plugs. an adapter comes with it to plug those three into one green plug. if you plug that green plug in, the rear and center speakers should work, although i don't know if the surround sound will work correctly but you should get sound
Go to Control Panel >> Sounds and Audio Devices. Click on Advanced button under Speaker Settings and for Speaker Setup select 5.1 surround sound speakers from the options. Click Apply >> Ok and then check.
the surround sound speakers connect to the computer by way of three connectors. the system should have come with an adapter that plugs all three connectors into one green connector. if you color match that green connector into the computer you should get sound out of the central and rear speakers. not sure if the surround sound will work correctly for movies, but you should get sound
Make sure the rear and/or center/sub audio cable is plugged in to
the correct port. On most surround sound cards, the rear audio port is
black, the front audio port is green, and the center/sub audio port is
orange. If you do not have a surround sound card, make sure you obtain
the proper adapter (discussed in the next paragraph) or use surround
sound emulation if your speaker system offers it. If you are not sure
if you have a surround sound card, please check with the manufacturer
of your sound card for details.
Make sure your sound card supports the same amount of channels as
your speaker system contains. For 4.1 systems, it should have a front
and rear speaker jack on the card. For 5.1 systems, the card should
have a front, rear, and center/sub, output. The card should be properly
installed and configured. Please contact your sound card manufacturer
for details. If you do not have a surround sound capable sound card,
you can use the M3D button on the controller unit (if you own a z-560
or z-540) or use the source selector switch (if you own a z-5300 or
x-620). If you do not have any of the models above, you can use an
adapter to split the signal for the front and rear speakers. This type
of adapter is a 3.5mm male to 2-3.5mm female jacks. You can purchase
this adapter at your local electronic store. Please refer to your
manual if you do not know if your speaker system can emulate surround
to localised your problem, try to plug your speakers to other sound source like mp3 player ,stereo system. if still no sound coming from it,your problem is within the speaker system. perhaps the audio power amplifier ic inside, need to be replaced.
Try re-synchronize the wireless link. If there is still no audio form the rear speaker, check if speaker mode in your computer is set to 5.1 channels. Click Start Control Panel Sounds and Audio Devices. Under Speaker Setting, click Advanced and select 5.1 surround sound speakers. NOTE: The rear speaker will not have audio output if the source audio does not have surround sound.
First, power down everything. Second, disconnect the rear speaker and subwoofer from the power source and wait about 5 minutes. Third, be sure the power switch is off on subwoofer and the center speaker. Fourth, plug in the power for the subwoofer but DO NOT turn on the power yet. Fifth, plug in the rear speaker power cord. Sixth, turn on the swtich on the subwoofer (this is the start of the resync mode). Seventh, turn on the center speaker power and the system will change the rear speaker system LED from flashing blue to solid blue in 5-8 seconds. The surround system is functioning again. You may test this under sound in the Control Panel but I would prefer to use a modern music CD that has Dolby Digital Support for 5.1 sound or better. YOU WILL HEAR INSTANTLY THE SOUND DIFFERENCE WHEN THE REAR SPEAKERS ARE CONNECTED.