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Network Timeout error.... Going crazy! - Computers & Internet

Network Timeout error.... Going crazy! Up until about a week ago, I was able to access without a problem. Now, I am getting a network timeout error. None of the computers in my house will connect to the site. I found a previous post about this, but none of the solutions have worked for me.

Code: C:\Users\Kim>ping

Pinging [] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)


Tracing route to []
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms
2 7 ms 6 ms 6 ms
3 8 ms 16 ms 6 ms
4 20 ms 23 ms 21 ms
5 27 ms 26 ms 26 ms []
6 28 ms 28 ms 26 ms
7 39 ms 27 ms 27 ms
8 29 ms 27 ms 31 ms []
9 39 ms 39 ms 38 ms
10 40 ms 39 ms 40 ms []
11 45 ms 45 ms 45 ms
12 233 ms 199 ms 168 ms []
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Pinging with 32 bytes of data:

Reply from bytes=32 time=39ms TTL=244
Reply from bytes=32 time=40ms TTL=244
Reply from bytes=32 time=40ms TTL=244
Reply from bytes=32 time=41ms TTL=244

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 41ms, Average = 40ms

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  • Hairy_One May 11, 2010

    I have tried traceroutes by name and IP and both succeed so do you still have the problem.

    The fact is that with your traceroute results the problem is not within your network but the next hop beyond so has nothing to do with your systems or configs.



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I am assuming that you are using a router/firewall for your home network which is hooked up to your modem or probably a combo of both. First of all if the problem persists you have to make sure that your firewall / router is not blocking this IP. In order to check this out ...

1. If it is just this site that you are not getting: download a program called ultrasurf. Install and see if when you provide the IP above and get the website to come in. I checked the website for you and it is online and working. So it is a local problem.

2. If it is all the sites you're not getting and you know how to configure your router, I would give it a go and reset it.

3. FInally: you have to add this site to the exceptions of your firewall so that he lets it throughOnce you have determined which one of the 2 problems is yours. Add the site to the exceptions of your firewall so that you don't stay using ultrasurf for browsing that site. By the way use google to look up the program i mentioned :)

I hope that I was of help to you :)

Posted on Jan 07, 2009


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