Question about Kaspersky Labs Internet Security Version 7.0: Windows

2 Answers

Message: "File black.lst is missing or corrupted"

I have Kapersky 7.0 antivirus software. After running updater, this does not restore functionality. A subsequent error message “database is corrupted leaving your computer at risk for infection.” Also, I am not able to roll back to previous databases. What should I do?

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  • funky7dnf May 19, 2009

    file black.lst is missing or corrupted. please run updater to fix this problem. but i can't update it...

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2 Answers

Your problem is likely related to a bad update from Kaspersky - it happens once in a while and will likely be fixed on their next update.

Posted on Feb 25, 2009

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Hello,

You should uninstall the kasperky antivirus and install avg antivirus, you can download free version at www.avg.com. and then install in your computer. don't forget to updates the definition after installation.

kaspersky remover can be found here: http://www.google.com.ph/search?q=kaspersky+remover&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

besure to restart the computer after deinstallation.

may this help,

melnavz

Posted on Jan 07, 2009

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Posted on Jan 02, 2017

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Can anyone help me fix a asus aspire one D257 notebook which has a error that says shell 32.dll missing or corruppted


It could be a virus which corrupted that file, so check your antivirus program log and see whether it is mentioned there. Sometimes your antivirus program can kill it in suspect of a virus infected file too. If you can restore the file you can restore it as long as no specific virus is mentioned while antivirus program deleted that file. If it is not there in your recycle bin or antivirus program log, you may need to do a system restore back to the moment when the dll file is still there. Otherwise you will need to get that dll file from your windows disc or online (through a safe resource) and then restore it along with all the registry entry about it.. It is easier to do a system restore after you backup all the necessary data. Here is a link about some of the methods. http://pcsupport.about.com/od/findbyerrormessage/a/shell32-dll-not-found-missing-error.htm

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I reinstalled my purchased Kaspersky antivirus prgm. because I it kept on giving me this error message "black.lst Missing or Corrupted run the updater to correct the problem", it didn't work....


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1 Answer

Black.lst is missing or corrupted


Hii

this is most common error u get wid Kaspersky, all u have to do is, re-install Kaspersky and run an update, the new updates have fixed this error, u will not get this once u have re-installed and updated it with latest updates.

Hope it helps u

Good Day

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Windows message always appears when computer starts up this is the Message (rtutils.dll is missing therefore windows needs to close)


To get rid of the rtutils.dll you can try the steps given below.

Turn on the system in safe mode by pressing F8 as soon as you turn on your system

Check the recycle bin to see you hav accidentally deleted the file. If so restore the file from the recycle bin.

If you have cleared the recycle bin then the best option would be to use a file recovery option. A software called Recuva is available. It is a file recovery software.

Sometimes the file could have been corrupted bya spyware/virus/malware. In this case run the anti-virus and anti spyware. This can help you detect the malware and restore the file back to normality.

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Vista->
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If you are facing the problem after a software installation then try to uninstall the software and check for the error.

Try to clean up the registry

Try to update the drivers.

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Certificate File is missing in roxio


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How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

1 Answer

Norton antivirus liveupdate


1) Close all Norton applications.

2) Moved file [ccWebWnd.dll]
from [C:\Program Files\Common Files\Symantec Shared\]
to [C:\_My Files\_TEMP]

3) Run LiveUpdate
Type [C:\Program Files\Symantec\LiveUpdate\LUAll.exe]
into Windows Explorer Address bar and hit [Enter]

4) Restart your computer.

5) Moved file [ccWebWnd.dll]
from [C:\_My Files\_TEMP]
to [C:\Program Files\Common Files\Symantec Shared\]

6) Run Norton SystemWorks LiveUpdate from your Windows Start Menu.

7) Restart your computer.

Dec 16, 2008 | Symantec Norton AntiVirus 2008: Windows

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