When watching DVR recordings, the playback freezes
When my wife or I are watching events we have recorded, the recording will freeze up for 2-3 seconds and even longer sometimes. It will do this multiple times in a row and makes watching a show impossible. We have never had any problems with this but over the last few weeks it has been happening no matter the program we are watching.
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Re: When watching DVR recordings, the playback freezes
One of two things may be occurring. The first is a Line Of Sight issue may have been created if you have a limited LOS by wind moving foliage interrupting the signal. This will usually be preceded by pixelization or blocking appearing on the screen. The other instance is the hard drive in the receiver is faulty and in need of replacement. I will almost certainly assure you it is the latter of the two. You can upgrade the receiver to gain the ability to use an external hard drive to download your recordings so that the next time you need a receiver replaced you won't lose your recordings. The other benfit is that if you get a receiver tht does not have a DVR but is able to use an external hard drive you will save the cost of the DVR fee each month which in a year will save you thirty one dollars as there is a 39.99 one time charge to turn this capability on. In the first year alone you will have recouped almost the entire cost of the one time fee and in the second year will have probably recouped the cost of the external hardrive also.
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Pvr programs are played back from a hard disk drive inside or attached to the receiver. You may be able to reboot the receiver and pay back the event, there may be damage to the disk drive that caused it to freeze playback. You may also have had a signal issue during recording (especially with satellite based dvrs) that caused the image to freeze.
Hi there anil! My name is Kimberly and I form part of the Social Media Department with DISH, It is my pleasure to assist you. When watching an already recorded event and having a timer set up to record it should not interrupt your viewing of that DVR event. When this happened, did you get an error message on the screen? And has this happened again? Please reach me at: email@example.com with the details.
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Check your recording to see what the duration of the recording is. If the whole event is not being recording, that could explain why it is going to live mode. While recording an event, you can watch the recording. Please send me an email with a little more information: what method you are using to record, TV 1 or TV 2, and if this is happening all the time or just began. Here is my email address: firstname.lastname@example.org. Thanks.
Well no matter the DVR, you should be able to record 2 programs at once...but you CANNOT watch a 3rd live while they are recording...also, if your DVR is hooked up to more than one tv and someone is watching something else in the other room, it will not record 2 at once, either. You can watch RECORDED programming while 2 others are recording, but not live tv.
You might want to check how many "inputs" your DVR has...most have 2 which allows the double recording...if you have an older DVR maybe you only can do one at a time. On my DISH box, they call these "TV1" and "TV2".
Hi, Mary with Dish Network Customer Service. Since the DVR is the only thing having the freezing issue, it sounds like it maybe a hard drive issue. I would recommend resetting the receiver. Unplug it from the power supply for 10 seconds and then let the receiver reboot itself. If you are still having this issue, I would recommend calling Dish Network and we will need to replace the receiver. Hard Drive issues do not resolve themselves and only get worse over time. Please let me know if I can be of further assistance.
Hey there, raeraekub! In order to assist you with this, I need to get a full understanding of the situation, so I'm going to ask you a few questions. First of all, is this issue still happening? If it is, try unplugging the receiver's power cord from the wall for 15 seconds then plugging it back in. If the problem continues, let me know what type of connection you have from the receiver to the TV. What type of TV do you have? With the DVR issue, is the freezing happening in the middle of watching a recording?
It sounds as though the hard drive is about to go south on you soon and the receiver is going to need to be replaced however, in the interim you can change the options of the recordings and make it a default so that the recording continues past the end of the show. It is possible that extending this time will allow you to view the portion you want before it skips to the end. In order to do this press the guide button and select a program in the future. On the create timer screen select the option icon. You will now be at the timer options screen you can extend the time the recording will last after the end of the show and when it will begin recording prior to the show. I would also set this as your systems default so that it performs the same way regardless of what you are recording. According to the latest known receiver issues this is not identified as it is a common indication that the hard drive has an error internally. If this works I suggest that you have a replacement sent to you so that you do not lose the use of your DVRun-expectantly.Remember to watch all recorded events prior to replacement as you will lose that info when the receiver is swapped. Thanks for using Fix Ya.
Assuming that there is no loss of signal detected by the system and an 015 message being presented onscreen and that you have adequate record time available than your hardrive in the receiver is almost gone. You will need to have the receiver replaced. When this is done you will lose all recorded programs. The Dish Vip series of receivers offer a USB port that can be used to either expand the recording capacity of a DVR receiver with an external hardrive or if you get a non dvr unit e.g. 211, 222 you can eliminate the DVR fee each month by turning the option on for the external hardrive at a one time fee of 39.99. This will save you money by not paying the dvr fee anymore and alleviate having your recordings being lost if the receiver ever goes bad. I hope this assists you and thanks for using Fix Ya.