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Re: dropped my 60 GB WD passport
I am afraid you damaged the hard drive. I am sorry to inform you about that. If it is within an enclosure. Try and check this out. Open the enclosure see if you got the hard drive loose from where it should be plugged, and if you're lucky you should be back in action. Otherwise I am afraid you broke it.
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A Windows PC computer will not read files on the WD hard drive that has been formatted on a MAC. The fix. Copy your photos onto the MAC computer then remove the WD hard drive and connect it to your Windows PC and format the WD hard drive in FAT32 file system. After formatting has been completed remove the WD hard disk and connect it to the MAC computer. The MAC can read and write to a Windows FAT32 formated hard disk. You can now copy the photos from the MAC to the WD hard disk. When copying is complete, remove the WD hard drive and connect the WD hard drive to your Windows PC and you can now copy the photo from the WD hard disk to your Windows PC.
Suggest you remove the harddrive inside the case of the WD Passport, and install it in an inexpensive external enclosure.
However if the harddrive was on, and in use when dropped, you need not bother.
Inside that plastic case of the WD Passport, is a regular harddrive. There is also a small circuit board. Interface Board. The harddrive connects to the small circuit board directly, or there are cables (Wires) that come from the circuit board, and connect to the harddrive.
Why do I state forget about repairing if the WD Passport was on when dropped? The resulting internal damage.
Bear with me, I'll try to make this short;
A) Inside the case of a harddrive as used in the WD Passport, are Platters. These resemble a CD or DVD disk. Usually made of metal, or glass.
The top surface, and bottom surface is coated with a magnetic medium. (Ferrous substance) There are usually 3 to 6 Platters.
B) There is a Read/Write Head for the Top, and Bottom of every Platter inside the harddrive. One on top, one on bottom.
The names imply just what the portion of the Read/Write Head does. The Read portion reads whats on the Platter. The Write portion writes to the Platter (When writing the magnetic medium is arranged. Arranged in 0's and 1's. 1 being ON, 0 being OFF. This is changed into computer language)
C) There is an Actuator Arm for every Platter. Holds the top Read/Write Head, and the bottom Read/Write Head.
The Actuator Arms are moved back, and forth across the Platters. The Actuator Motor moves them. (When the harddrive is operating, the arms can move back, and forth across the Platters, at Hundreds of Times a Second)
D) There is a Spindle Motor that spins a Spindle. The Spindle goes up through the center of the Platters.
The Read/Write Heads are parked away from the Platters when the harddrive is not activated. When activated the Read/Write Heads have a VERY close proximity to the surface of the Platters.
If memory serves it's around .0003 Three ten-thousandths of an inch. An average human hair is .003 Three thousandths of an inch.
With the close proximity of the Read/Write Heads to the Platters, and the extremely fast movement, the Read/Write Heads actually float on a cushion of air.
If dropped while activated, the Read/Write Heads will crash into the Platters. Retrieving information, would require a professional data retrieval shop to remove each Platter, and install them one at a time in a harddrive setup they have.
As much information is retrieved as possible. Once a harddrive is opened up, it is doomed. A harddrive is built in a Clean Room. A room that is 99.9 percent dust free. The tech's wear a suit, and have to walk through a corridor with air jets, before they can enter the Clean Room.
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Sadly you don't. Dropping a hard drive and having it still work is something you should never expect. You could pry the case open and put the drive it in an empty external drive case and see if it works, or try a new cable, but the most delicate part is the drive mechanism itself, and if anythings broken, that is most probably it. You could probably get a replacement, maybe not WD, for around $60 and one I got on special $70 including postage from an online seller a few weeks ago had a 500GB WD drive in it.
* bad USB port in your computer (try another USB port)
* messed-up copy of Windows (try connecting to a different computer)
* damaged USB cable between computer and the Passport (replace it)
* bad disk-drive inside the enclosure (replace it)
* bad USB-to-disk-drive adapter (buy a new "empty" enclosure)
Check the warranty on it, to see if W.D. will replace it, at minimal cost to you. If the warranty has expired, W.D. has a "Customer Loyalty" program -- buy a new Passport through their web-site, and you qualify for a discount on your purchase.
Connect the WD Passport to a different computer, to see if YOUR computer is the problem.
If that does not help, any external disk-drive has two major components, inside the enclosure:
* USB-to-disk-drive adapter
Open the case, and disconnect the disk-drive from the adapter, and remove the disk-drive. Connect it as a "slave" disk-drive in a desktop computer, to see if the files can be "directly" read from the disk-drive.