Question about Microsoft Windows? Vista Home Premium Edition Full Version for PC (1 Computers, 1 User/s) (66I-00002)

12 Answers

Problem with email attachments and downloads

Attachments to emails appear to load but when the dialogue box closes they disappear same with downloads from websites they appear to run but then disappear and when i try save the are not in the folder wher I tried to save. I have windows vista home premium.

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  • a_j_makin Jan 06, 2009

    same result as before will not download.
    I have Norton security installed and I also have an error message osCheck not working could these be linked ?

  • a_j_makin Jan 06, 2009

    tried this before error messge "internet explore cannot load no such interface supported"

  • a_j_makin Jan 06, 2009

    Unable to disable Norton security as there appears to be a problem with this software will reload later and try again I think thproblem started with a Microsoft security update.

  • a_j_makin Jan 06, 2009

    Thanks but already tried both of these fixes I do not Know when the problem started It was before 29/12/08 which appears to be the earliest restore point I can access. Tried resetting internet explore earlier with no result. Thanks any way

  • a_j_makin Jan 06, 2009

    Disabling Norton add ons does not seem to fix it. Thanks again

  • a_j_makin Jan 06, 2009

    Disabling Norton add ons does not seem to fix it. Thanks again

  • a_j_makin Jan 06, 2009

    No have not used one clean I think that the problem might be with Norton but have not been able to fix. Thank you

  • a_j_makin Jan 06, 2009

    Using windows vista home premium. I do not attempt to open suspect attachments. Have not got outlook express. Thanks

  • a_j_makin Jan 06, 2009

    As I am unable to download anything wil have to pass on that one Thanks

  • a_j_makin Jan 07, 2009

    So much for a guaranteed solution from an expert Contact Microsoft Gets the prize Thank you so much

  • a_j_makin Jan 07, 2009

    That was solution 2 doesnt work Thanks

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12 Answers

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While Viewing Internet Explorer Go To
Tools/Internet Options/Advanced and click on
restore internet explorer settings.
This Should Fix It If It Doesn't Please Inquire For Further Assistance.

Posted on Jan 06, 2009

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Uninstall Norton !

Do not disable it .. Just remove it then try ...

You will see that the problem is Norton

Posted on Jan 06, 2009

  • Jay Glendenning
    Jay Glendenning Jan 07, 2009

    Uninstall norton ...




  • Jay Glendenning
    Jay Glendenning Jan 07, 2009

    You are not paying attention

    UNINSTALL NORTON


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Update Internet explorer to the last version, or download firefox instead of using Internet Explorer.

See:

Internet Explorer: Get It Now

Mozilla | Firefox web browser

Posted on Jan 06, 2009

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A word of caution about email attachments. Is it a virus?
Do not open the attachment without first determining that it is safe to open it. Make sure it is an attachment that you expected to receive from a trusted source. Take a few precautionary steps to make sure that the attachment will not launch a "payload" virus or worm.

  1. Does the attachment icon look like an executable (program) file even though the file name indicates it's an image? If the attachment does appear to be an executable program, do NOT click on it. Doing so may launch a program that contains a virus.
  2. Look at the name of the attachment by right clicking on the attachment and selecting Properties. The three letters to the right of the period indicate what type of file it is: filename.xxx. Files that end with ".exe", ".ini", ".bat", ".pif". ".vbs" are a few extensions of executable files that can launch dangerous programs, although they are, of course, sometimes legitimate.
If the attachment is suspicious, delete the message immediately. See Viruses for more information.
Unable to send or receive an attachment Large email attachments may cause the mail download to 'hang' or cause the message to get 'stuck' in the Outbox and result in an undeliverable message. A virus such as Happy99 may also prohibit you from sending email attachments. (See MSKB Q221486). A 200K attachment can take a long time to download on a computer that does not meet the Minimum System Requirements. If you are trying to receive a large attachment and you are operating a low-end or older computer system, make sure you do not have other applications open or running at the same time you are downloading your email. If you or the recipient is protected by a �firewall� or using an Exchange server configured to block attachments, sending and receiving attachments may be problematic. To make the file pass through intact, you can generally change the file extension from .xxx to .xx_ (use an underscore as the final character) and provide instructions to the email recipient for renaming the file back to it's original extension after it is saved locally. Cannot open or view an attachment The most common cause for this problem is a security setting in Outlook Express. Check under the Tools -> Options menu, and click on the Security tab. There is a check box that reads Do not allow attachments to be saved or opened that could potentially be a virus. Uncheck that box and try to re-open the message. You should be able to view the attachement. File format issues An email attachment you receive may not be in a format that you are able to view if you do not have a program installed on your computer that can be associated with the attachment's file extension. For example, a file with an .eml should open with Outlook Express on a default system. A file with a .doc extension can be opened with Microsoft Word. Any .htm ot .html attachment would open Internet Explorer or another browser such as Netscape. If you do not have a program installed on your computer that is associated with the file type, you will be prompted to Open with ?. Note that file formats supported by the Macintosh Operating System may not be supported by PC Operating Systems. Determining what program is associated with a file type To determine what program is associated with a file extension, refer to TechFileFormat or Whatis.com for a list of file extensions and their associated programs. Unable to open .eml files If you are not able to open an .eml file, refer to Q312355: Unable to Open EML File Attachments in Outlook Express. Note that this may sometimes be caused by installing/uninstalling a program such as Incredimail. Compressed files If the file extension is ".zip" then you need a compression program like "Winzip" to open it (Note: Windows XP has a built-in compression utility). If the file extension is ".hqx" or ".bin" then you need a compression program like "StuffIt" to open it. This program comes in both Mac and Windows versions. Common image file types and associated programs An attachment that ends in .jpg is a jpeg compressed image. One ending in .gif is a graphic interchange format image. Most graphics programs will open these file types. images may also be sent in .tif format. The recommended TIF viewer is Imaging for Windows. This software is installed with all Windows operating systems. If you do not have it installed on your machine you can reinstall it from your system CD.
  1. Double-click My Computer.
    • Windows 2000/ME: Select Tools | Folder Options.
    • WinNT: Select View | Options.
    • Windows 98: Select View | Folder Options.
  2. Select File Types.
  3. Under Registered File Types, select TIF extension.
  4. Under Details, click Change.
  5. Locate Imaging for Windows and click Open.
    • Note: If you cannot find the program, reinstall Imaging for Windows from the system CD..
  6. Click OK.
  7. Then restart your browser and see if you are able to view the images.
Microsoft viewers If you receive a file attachment for an Microsoft Office product, such a file with the extension of .doc (MS Word) or .pps (Power Point) but do not have Microsoft Office installed on your computer, download and install the appropriate Microsoft viewer to open and view the attachment. See Tools on the Web for a list of Microsoft viewers that can be downloaded/installed. Direct links to viewers for the more common Microsoft products are: MS Word | MS Excel | MS Visio | MS PowerPoint

Posted on Jan 06, 2009

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Norton is horrible for making files disappear because it thinks they are a virus and does not ask for permissions to perform deletions. I might ask if you also use msn and have downloaded their one clean (or whatever it is called) to send files... it suddenly makes files disappear on my machine... and i have no other antivirus program installed.

Posted on Jan 06, 2009

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Try e-mail attachments or web download with Norton disabled.
The new norton antivirus having some problem with opeing e-mail attachments.

Posted on Jan 06, 2009

  • Frank
    Frank Jan 06, 2009

    go to start>> control panel>>administrative tools>> services.

    look for norton or symantec stop the service.

    you can restart the service after you have try the above steps.

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Disable norton anti-virus, whenever you open the attachment.
Open IE .Click tools->manage Add-ons, disable norton add-ons..

Posted on Jan 06, 2009

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Hi,
Since when have you been experiecing this problem. There is simple fix to the solution .

Step 1 Reset your internet explorer . Follow the steps on the link below
http://windowshelp.microsoft.com/Windows/en-US/Help/81fe3b46-2460-459e-b826-8f134a7fe1771033.mspx

Step 2 . If step 1 fails do a system restore , to the date when the system was working fine
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/



Thanks
proton

Posted on Jan 06, 2009

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Try first to disable the norton security software that you have because that can filter the email attachment , so we can also check if that is really causing the problem...

Posted on Jan 06, 2009

  • Mark Gil
    Mark Gil Jan 06, 2009

    I will suggest now to uninstall the Norton because I think that is really causing the problem....

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Hi

Try to reboot your system first and then for downloading the email attachments right click on that and then click save as , when a box opens you can then select the folder where you want to save the file . It will work for sure.

Please contact for any further assistance

Thanks
Rylee

Posted on Jan 06, 2009

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Try to download a file and right click on the download link and select save as then save it to your desktop.

just to test you can download ccleaner here
http://www.filehippo.com/download_ccleaner/

right click on the download latest version and select save as, are you able to save it to desktop?

Posted on Jan 06, 2009

  • Ekse Jan 06, 2009

    If you like I can look into the problem with remote support,

    http://www.fastsupport.com/378490527

    the above link will start the support session. it will be open for 2 hours.
    if the key is expired and you would like my assistance send me a free ask me on this website with the button close to my nick name.

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Have u contacted Microsoft support? they are much better able to deal with a software issue like this, this is esp. true on the Vista system.

Posted on Jan 06, 2009

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