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I have a Brother MFC 8220 Super G3. It will accept incoming faxes without a problem, however when I try to fax anything out at all it jams and says to call BROTHER
Re: I have a Brother MFC 8220 Super G3. It will accept...
Most likeli there is something stuck in the feeder. cut a file folder to 8x11 and force feed it thru the feeder manualy if there is any paper un there it will be pushed out, good luck brother tech
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Make sure the telephone wire is
plugged into the line jack (not ext jack) and should go straight to the wall, without
splitters or extensions. If you still cannot send a fax, try another
wire or jack
First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).
Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.
Print streaks DO NOT mean cartridge drum replacement in many cases !!
On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy
scan window OR the laser scan window can get dirty. If the fax scan
window is dirty, you see streaks on outgoing faxes and copies (but NOT
incoming faxes). If the laser scan window is dirty, you see streaks on
all prints (copies, faxes, print-from-computer).
Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.
I finally located a phone numbe for the Brother-USA Sales Dept. (888-615-9119). The part was $4 plus shipping and handling ($10 total). It took a bit of doing for them to identify the part and determine the part number. I had to fax them a machine parts diagram from the MFC-8220 manual. Go figure.
The easy way to reset the machine is to power it off for a period of time. Say overnight will allow the battery back up on the board to run out and the machine to loose its memory.
Ummm, call Brother for service.
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