Question about Samsung 26.0 Cu. Ft. Side-by-Side Refrigerator, RS265LABP

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Samsung side-by-side RS2545SH with several problems, possibly related

I've had this refrigerator for about two years and until recently it worked perfectly. About a month ago I noticed that the refrigerator side wasn't cooling as well as it had (the temp listed on the display still said 40 but milk was going bad and such). Also it would make a loud rattling noise anytime it would run. I took it apart and the whole evaporator assembly was iced up (the rattling was caused by ice in the fan). I defrosted it and put it back together. The refrigerator side started cooling well again. Shortly after the ice maker stopped working. There is a button on the assembly so I can make it work manually and all of the parts appear to work correctly. It will simply not dump ice on its own. The freezer is plenty cold so it should work. I tested the thermal sensor on the ice tray and it does have continuity. Lastly, my water supply keeps freezing up. The water tank is located below the evaporator so I suspect the icing on the evaporator is causing the tank to freeze. Since I first defrosted the evaporator I've defrosted it twice since. I'm wondering if there may be a problem with some sort of control component since the icemaker and the evaporator started having problems at about the same time. Any help would be greatly appreciated.

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  • Christopher Mosher Jul 13, 2007

    Thanks for the replys. I suspect it was the defrost element but as I had a difficult time getting parts I will never know. Thankfully I bought the unit at Costco and still had my reciept. I returned it and purchased a new unit, the same model in fact. I wasn't able to find a lot of people with similar problems on the internet so I hope that mine were an isolated incident. Hopefully I've have better luck the second time around.

  • Anonymous Jan 10, 2008

    same problem. This sucks. calling Costco tomorrow. Water line freezing, Samsung told me temp sensor gone bad.

  • Ken Rymal Apr 23, 2008

    The temp on the freezer says it is -10 but the ice cream melts the frige says it is 38 and things where freezing and then it said 38 and things where going bad. I would unplug the unit wait a few minuets and plug it back in the gauges on the front would show the freezer at 56 and the fridge at 65 and it would start to cool down again, this worked for a while but now it not cooling down much.

  • Anonymous May 01, 2008

    we purchased a RS2545SH about a year and a half ago.Our problems began a few weeks ago when we noticed a hum from the rear panel on the refrigerator side. the noise persisted for a few days and then disappeared, but so did the efficiency of our refigerator. we don't believe the temp. reading since if it were in the upper 30's say 38 or even 36 we would know. Also, we have always changed the filter with the prescribed one at a cost of about $40 twice a year, but now we aren't getting water. the ice still works, so we know the water is available. Our initial contact with Samsung was to inform us that part ,at least,of the warranty was expired, and that they couldn't recommend a service provider. My next move will be Costco. not every thing they market is quality;but they seem to strive in that direction and are usually concerned about consumer satisfaction. samsung will leave you hamstrung

  • Anonymous May 06, 2008

    Yes...sounds like the same problem.... but I can't find my Cosco receipt.


  • msjgs Jun 20, 2008


    We have had our Samsung RS2545SH for two years now.

    We noticed that the vegetable and meat drawers were bulging out and the door to the fridge would not close. We pulled out the drawers and found ice coming out of the back panel. We called Samsung and they told us to unplug the fridge and defrost it. That took four days and they said it would be 24 hours. We unscrewed the back panel and where the silver coil thing, that looks like intestines is, there was still ice. Once that defrosted we looked at it and some of the tubes of the silver coils had burst open. Does anyone know what that silver coil thing is?

  • tekker Jun 21, 2008

    I had same problem with defroster on 1 1/2 year-old fridge RS2554SH from Costco. Would just ice up and push the drawers out. No one in my town of 70,000 will work on them so bought service manual and figured out it was the thermal fuse on the integrated fridge evaporator/heater. Worked fine for four months then iced up again this week. Everything checks out - forced defrost and the heater gets quite hot. When I removed the evaporator cover the first time I destroyed some of the einsulation. Am speculating the heater can't get hot enough with some of the insulation missing and it slowly accumulates. Might be sensor or mainboard too I guess - still checking it out and enduring daily abuse from family for failure torepair.

  • NorthernCA Jul 28, 2008

    We bought several in 2007. My daughter's died exactly @ exactly 1 year old. On July 21, 2008 our refrig light started blinking and the temp rising.

    Since this happened on a Sunday, I immediately went to the Samsung website for something helpful about resetting, etc. But no data at all. No info about maintenance, troubleshooting, etc.

    We completely emptied the unit and turned it off.

    I called the Costco concierge and Samsung. Costco no longer gives concierge help for refrigerators. Samsung rep was friendly, but no info was available and no service repair service is in my area.

    The only option, other than returning it to Costco, is to have PG&E pick it up. They give you $35 if you recycle it. What a lousy return for a $1100 appliance.

    After we turned off the unit for 24 hours and started it up, it worked perfectly for 5 days.

    Then tonight, exactly 7 days from the original increase in temperature, the refrigerator light started blinking again and temp is going up.

    Since Samsung has no authorized service in our area. So we shall put it in the trailer and take it back to Costco and hope they won't give us a bad time since we have our receipt (purchased at the end of 2006) .

    I am giving my husband a print out of all of the comments on this website so management at Costco will know that we are not the only ones with a complaint. We have never had an appliance with such poor reliability.

    In the meantime, we have a GE side by side and that is still working after 20 years; and a Kitchen Aid side by side from 2001 that is also working. We definitely won't buy a Samsung refrigerator.

  • gonram123 Mar 03, 2009

    I have the same problem. I thought the fan went bad because every time the refrigerator ran, it mad noise inside. So I took the inside apart and removed the fan motor. I ordered the motor and replaced it. Then nothing happened. So I unplugged the refrigerator and plugged it back in. Still, the fan would not go on. I unplugged it again and when I plugged it back in I noticed that the temperature display did not lite. Only one line lite up. Since then even the freezer stopped working. Now nothing works. I also bought my refrigerator at Costco about 2 1/2 years ago, But who knows where the receipt is at.

  • patricia870 May 15, 2009

    I've had this refrigetor for the past 2 and a half years. It was working upon till now the freezer starts to freeze ,I would unplug it and defrost it and it would work but within a few days the same problem again. I got a fridge expert and he is telling me that i need a new timer board which i cannot get where i am living , because i'm living in Jamaica.

  • Anonymous May 22, 2009

    I bought my Samsung Model RS2545SH about three years ago at CostCo. It has had problems since the start. I've had it serviced several times. The water line has frozen up a couple of dozen times.
    Each time I've defrosted it and it freezes up again within a day or two. Now, the water line is frozen and the Samsung repair people say there is no permanent fix for it. Guess I will have to buy a new refigerator. What a terrible appliance.

  • kstatecarson May 11, 2010

    Hi Mosh or anyone, I have the same problem and your posting was very helpful. I am simply going to replace my evaporator assembly. Question for you.....did the plastic part in front of the assembly just pop off after you unscrew the screws or is there some other way? Ours seems to be stuck. It almost feels like the screws are still in but there not. We don't want to break the plastic piece but feel like it should come off? If you could please get back to us & let us know how you got to the evaporator assembly. Thanks.



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Never buy a samsung appliance because you can not repair them. the company would like for you to buy a new one . my fridge the rs265labp freezes up in the fridge section and i have to take it apart once a month to defrost it. but i did find that if you keep a couple of boxes of baking soda in it and replace them often it helps to make the time between defrosting longer. hope this helps someone. i hope that samsung either goes out of business or straightens up

Posted on Jun 29, 2009

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Take it back to Costco, they will refund your money or give you a store credit.

Posted on May 25, 2009

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You may have multiple problems, First it may be a defrost problem its either the element or the defrost thermostat thats why its packing up ice in the evaporator and preventing cold air to circulate in the fridge section.If they check out ok, check the timer.Advance it to defrost mode while its still cold in the freezer if you hear or see that the ice in the evap strarts melting then you know that the timer is stuck in the compressor "on" position.But if this has an adaptive defrost control just replace it you cant test it. 2nd, when you are manually advancing the icemaker's dump motor the bi-metal is being bypassed and it starts to turn.So the bi-metal may not be activating when it should at low temp.It is best to replace the whole icemaker. I find that icemaker nowadays dont last as long as the older types. Your freezing tank may be ralated with freezing problem

Posted on Jul 13, 2007

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Check out the drain holes in the back plate and the rear of the fridge. the evap' defrost element may have gone this seems to be getting a common problem.

Posted on Jun 02, 2007

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Yes we bought the same fridge back in 2006 , with in 3 weeks it died and defrosted over $200 in food.
Costco replaced with the same fridge and gacvve us a $200 credit for food purchases at there store.
well guess what 2009 teh frideg freezes up the waterline just like the other readers said, and defrosted within 3 weeks waterline froze again this time cracking and expanding the body inside pushing the vegatble drawers outwards so the door wont close.
what a lemon why cant samsung make there fridegs like there Tvs anyhow it is a stylish great frideg except for the defects I am thinking of remodeling the water resivor rerout the hose and take away the holding tank. I love the look of this frideg.

Posted on Jun 20, 2009

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If you bought an appliance at Costco but you can't find your receipt, you should still try to make the return. They have all of your purchases in their computer based on your membership number. If you have a service oriented returns department, they will look it up for you. It is helpful if you can figure the Costco part number, and always remember to take your instructions and any accessories with you.

Posted on Jul 28, 2008

Okay, we have this Samsung RS2545SH model Fridge.  It has worked perfectly until this week the refrigerator thermostat read over 50F.  I reset the temperature adjustment to the proper temperature and turned on the Power Cool but the unit immediately returns to over 50F.  At times over the recent days the temperature settings will not even go below 40F. Do you believe this Fridge with an expired warranty is even worth repairing?

Posted on Aug 10, 2008

How to replace the ice bucket

Posted on Feb 17, 2008

Ok u have to side the overlapping latchover the water hole

Posted on Nov 29, 2007

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Posted on Jan 02, 2017

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SOURCE: samsung RS2630SH

Ice Maker Is Not Working Properly Or Is Not Making Ice At All

If your ice maker is not working properly, do the following:

  • Check the water supply valve. Make sure it is fully open.
  • If your refrigerator was just installed, and the doors were removed, make sure the wiring harness was properly installed. Click here to go to Were The Refrigerator Doors Recently Removed article in this guide for instructions.
  • If your refrigerator is not newly installed, and your refrigerator has a water dispenser, check the water flow from the dispenser.
    • If the water flow seems slow or weak, replace the water filter regardless of the age of the water filter. Click here to view the Water Filter Part Number and Replacement Instructions in this guide.
    • If the water flow seems normal, bleed all the air from the system. To bleed the air from the system, dispense approximately 1 gallon of water from the water dispenser on the front of the refrigerator.
  • Make sure the ice maker is turned on by selecting cubed or crushed ice.
  • Make sure the refrigerator doors are fully closed.
  • Check the freezer temperature. The recommended freezer temperature is -2 deg.
  • Reset the ice maker by pressing the reset button. click here to go to the Ice Maker Reset Button Location in this guide. After resetting the ice maker, wait 24 hours and check to see if ice production has begun.

If your ice maker is not producing ice after you've followed all the suggestions above, your refrigerator needs service.


Also make sure your refrigerator is not got locked on child lock function.If the refrigerator is got locked on child lock then ice-maker and water dispenser will not work its regular cycle.----------

Try this procedure to get rid of child lock:---

To cancel child lock function press and hold lightning button for 3 seconds.


For more help click this link directly:---


This will help.Thanks.Helpmech.

Posted on Feb 10, 2011

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