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Acer Aspire 5315 wont authenticate with IEEE 802.1x

Hi there. Cannot get my Acer Aspire 5315 to authenticate with my university ethernet. It will connect locally so i can check my university email, but will not connect to the world wide web. I took it to computer services and they said that the 'IEEE 802.1x authentication on ethernet interfaces wont authenticate and that there is no option to authenticate'. I dont really have much of a clue what this means and could really do with some advice. They had three experts working on my computer, and no one could find out what was wrong. There are no viruses, it wasn't restricted by security software and as far as they could see, there were no programs stopping it. Do you know what the problem could be?Thanks for any help you can give me,Liz x

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  • newfoundglor Jan 07, 2009

    Windows Vista Basic

  • ct44 May 11, 2010

    what Operating System are you running?

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