Remove all paper and front paper tray Pull the green unlock tab and while pressing down on the blue cutter rod slide the print head to the right and after releasing the cutter rod, slide the print head all the way to the right. Power back on. Machine should reconfig and clear the service req. 00010004 error. Good luck.
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Service Request errors in the range 00010004 - 000101D are related to a carriage movement problem. In some instances like paper jams, the carriage locking tab may be partially pushed in, causing the carriage locking mechanism to put a drag on the carriage or lock the carriage completely. This will cause a carriage error. Make sure the carriage locking tab is pulled to the left. Then turn the printer's power off and release the carriage by pushing down on the cutter blade. Slide the carriage to the left and look for any paper that also may be restricting the carriage from moving freely.
CR Motor encoder check error Hopethis helps. If it does, please accept and rate the solution! Contact me withany more questions you may have. Thanks for using FixYa!
First of all please check the ink level. If it is not finished try followings:
First try to run a cleaning cycle. To do that:
- Load paper in the paper tray.
- Access printer utilities. (Right click your printer icon, select printing preferences and click the utility tab to access printer utilities)
- Click the nozzle check icon.
- Print to check it.
Then click the clean button to clean the print head.
- Try it a few times.
İf it doesn't help you can try to run power cleaning cycle.
But it uses much ink. There must be enough ink in the cartridge.
Hope this helps.