Question about Dell 942 All-In-One InkJet Printer

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I have a 942 all-in-one and need to install the blk ink cartridge. Please tell me how to do this.

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Well if you have never done this I hope you do have a user manual because it makes it simpler to explain. The first part of the manual would show you a picture step by step on how to do this. But if you do not have one it is not difficult. First you need to power the printer off. Lift the lid so that you have access to where the printer head goes back and forth to print. Once you have lifted the lid the printer head and cartridges on it should be to the far left. You can reach with your fingers and gently pull it to the middle of the platen or carriage so you have it right in front of you. The cartridges are clearly marked and you simply have to lift the black ink cartridge out. They kind of snap into place so it may take a gentle pull to lift it up and back to get out. Take your new one and be sure you have taken a small cover they put on all of them off before snapping it back into place. When you pull the old one off you will be able to see the little cover I am talking about. Close the lid and power the printer back up and you are back in business. Good luck and God bless.

Posted on Jan 08, 2009

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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
Please consider the following:
If you are using a refilled (the absolute worst possible choice) or third party cartridges (2nd. Worst possible choice) that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks or toner causing problems with print quality or damaging the physical printhead or photo conductors.
If you are using factory new ink or toner cartridges, then please call the manufacturer’s Technical Support for assistance with the warranty on the cartridges
Don

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1 Answer

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I would recommend cleaning off the contacts where the cartridge is loaded as well as the any other spots to see if maybe there is just something on the contacts.

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1 Answer

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It seems like you are using incorrect printer cartridges.....

Make sure that part number on ink cartridges should be :

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1 Answer

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The problem is simple. Try inserting your old in cartridges. If the old ones work, the ink cartridges are defective. Contact Dell and get these replaced.
Otherwise the printer has a problem. try cleaning the metal contacts of the ink cartridge and the ink carrier.

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1 Answer

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Was your replacement cartridge a new dell product? If it was, the sensor on the prnter should recognize it as new and reset the indicator to full. If, however, the cartridge was refilled, remanufactured, or otherwise an off brand, the ink indicator will show it to be empty. Just ignore and use the printer as normal -- it will print just fine, but you may need to press the select button to get it to start printing the first page.

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