Can't Scan anything on a BizHub C550 to 5 pcs on the same network
I try and scan a paper and send it to 2 computer, but it pops up with an error. saying it can't connect to the network. But its hooked to the network cuz we are able to print stuff off of it from our computer.
Need help. Can't figure out whats wrong.
Re: Can't Scan anything on a BizHub C550 to 5 pcs on the...
Be sure that your Domain name is in the network settings on the printer. This can be done on the printer itself or opening a web browser. Put the IP address in the address bar of the browser, this will conect you to the machine. Log off the public domain that come up and log on the administrator area. Enter the password 1 2 3 4 5 6 7 8, unless it has been changed. There you will be able to set all of the network functions. The machine need this information in order to direct the scans to the correct place.
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As with most communications errors the first thing to always try first is shutting off the copier, unplugging it from the power source for at least 30 seconds, then plugging it back in, powering up and trying the scan-to-email functions again (once network synchronization has been completed by the copier).
EAXXXX is a communication's failure code generated by the copier to state that 1. The LAN cable is not physically connected, 2. Communication with the SMTP server has been lost, or 3. One or more of the e-mail addresses that someone attempted to send mail to doesn't exist or is invalid.
If the scan-to-email functions worked before this and have suddenly stopped, you may want to have your IT department reset the mail server.
It's also possible to have had some changes made to internal network address that has affected the copier's ability to communicate with the servers. Check with your IT to see if they've added any security software, changed network address structures, etc., around the time that the scan functions failed.
I'm using an MG5220 and got this same message. Here's how I fixed it.
On the printer control panel press the soft key to select the scan function. Then hit the soft key to select Save/Forward. Then select Foward scanned data to a PC. On the next screen make sure to select the appropriate PC. In my case I'm connected wireless but the selection was set to USB connection and that's why I was getting the error noted above. When I picked the PC that is connected wirelessly everything worked fine again.
The scan-to-email may have been set up originally to utilize the old email server, using the old domain as the conduit for sending the scans through your network.
You may have to load the driver onto the new email server, or the main network server itself (which would then allow you to scan to emails with any destination as it is using the networks connectivity to deliver the emails, not the email server).
Then you can set up as many new user accounts as you want.
hello this can be caused if the scan sends to a wrong IP adress. If the machine that you are sending scans has dynamic IP (dhcp), then the ip can change as you reboot the computer. To solve this, have a fix IP adress in your computer's network preferences, and check if scan sends to this adress
according to what I read on the C450 biz hub, in order to do OCR you
need to use the option that scans to SMB, that sends the scanned
documents to your computer on the network. You can then process
the documents on your computer with the OCR software program so you can
edit the finished documents. I did not see anything that
indicated the Bizhub had OCR software capabilities built into the
unit. Regards, rcampsr
My hp 3055 is working fine on the network bt problem is "SCAN TO" Button is not being configured with the PCs.It displays all the PC names bt not able to scan. it diplays an error "Unable to Connect".
can any body help me out of this matter