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Brand new freezer not starting

I have bought a brand new Hotpoint Fridge Freezer. The Green power light comes on ..the compressor starts and stops after 20 seconds. Tried this 3 times with similar result. It had stood for an hour whilst i rehung the door initially. Manual said 3 hours!! I missed reading that bit. any answers???

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  • ianrodie Jan 07, 2009

    I used several mains sockets all of which are working. But thanks all the same

  • ianrodie Jan 07, 2009

    Sorry,..not used this service before..your comment was helpful and sorry for not giving all info...i had checked all the obvious things eg fuses.

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You may have plugged your freezer into a bad receptacle, which is not providing the proper voltage. (usually due to a loose wire or bad contacts in the receptacle.) After letting the unit sit for at least 10 minutes, plug it into a different outlet (preferably on a different breaker). You can use a heavy gauge (like 14 or 12 gauge) extension cord for the test. If it starts and runs, fix your original receptacle / breaker / wiring. If still the same results (compressor not starting), call for warranty service.

Posted on Jan 06, 2009

  • Carl Schulzetenberg
    Carl Schulzetenberg Jan 07, 2009

    A "Thanks for Trying" rating is really a slam in Fix-Ya, and drops my rating down. I think with the limited info you gave (didn't bother saying that you had tried other outlets) the determination to then call for warranty service should have at least rated a "Helpfull". Please let me know what your warranty service tech finds with this unit. (This may be helpfull for future questions) Thanks.

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