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TV UNDER WARRANTY & NO RESPONSE FROM DEALER JAN.6,2009

I bought a 51' Sony rear projecting TV with an extendable warranty which expires 2/5/09.I bought it from Rex Stores, ClintonIa. On 12/7/08 the set stopped working and I phoned the Rex Store and was told they would Fax the info to their Insurer to get he paperwork going. I have been stopping at the store every Mon. Morn. and getting an ongoing story about howRyan Spooner,mgr.is chasing this dowm, he fired 2 TV repair firms and they have not been able to find a repair firm to work with them. today is 1/5/09 How do I get my set repaired?Bob from N.W.Il.

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Hello,

All too often, extended and third party warranties are not honored as they should be. Some are even totally worthless. The general plan of a lot of third-party warranties is to hold the customer off until the warranty expires, and then deny it. If this was an extended warranty through the Rex store, then consider talking to a lawyer as soon as possible. One letter from an attorney may be all it takes. Or even the threat of going to an attorney is enough some times. It is a legally binding agreement that expires, so once it is up, they will almost certainly deny your claim.

Almost all extended warranties have a time frame for repair, and more specifically replacement! If they cannot repair the TV within a certain amount of time, then they should replace it.

I hope this helps you...

Posted on Jan 06, 2009

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