TV UNDER WARRANTY & NO RESPONSE FROM DEALER JAN.6,2009
I bought a 51' Sony rear projecting TV with an extendable warranty which expires 2/5/09.I bought it from Rex Stores, ClintonIa. On 12/7/08 the set stopped working and I phoned the Rex Store and was told they would Fax the info to their Insurer to get he paperwork going. I have been stopping at the store every Mon. Morn. and getting an ongoing story about howRyan Spooner,mgr.is chasing this dowm, he fired 2 TV repair firms and they have not been able to find a repair firm to work with them. today is 1/5/09 How do I get my set repaired?Bob from N.W.Il.
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Re: TV UNDER WARRANTY & NO RESPONSE FROM DEALER...
All too often, extended and third party warranties are not honored as they should be. Some are even totally worthless. The general plan of a lot of third-party warranties is to hold the customer off until the warranty expires, and then deny it. If this was an extended warranty through the Rex store, then consider talking to a lawyer as soon as possible. One letter from an attorney may be all it takes. Or even the threat of going to an attorney is enough some times. It is a legally binding agreement that expires, so once it is up, they will almost certainly deny your claim.
Almost all extended warranties have a time frame for repair, and more specifically replacement! If they cannot repair the TV within a certain amount of time, then they should replace it.
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we bought our Sony Wega in 2006 - we changed the bulb twice both times they exploded; we threw this tv out one month ago - sorry but its literally GARBAGE! within the first year the optical block went, then the replacement under my extended warranty that optical block was defective-within a month all the purple hues started showing up again - warranty over - never will I purchase a 4,000 tv nor any sony products ever again! the only good product I ever liked of sony was the Walkman!
If you have a pink shadow (meaning you can still see the picture in it) the light engine (projector part of tv) where the bulb goes is failing. you have to replace projector. contact Sony quick as it might still be under extended warranty. They had class action lawsuit and extended warranty on many models becuase of this problem but they expire soon. Good luck.
The projector part of the tv known as a light engine or optical block is failing and needs to be replaced. Contact Sony, it may get fixed for free under their extended warranty..but it is expiring very soon! It would cost at least several hundred dollars if you had to pay for it.
I am having the same problem with my Sony. I bought it at Circuit City in November 2007 and the extended warranty, which I thought was for 4 years, has expired. Has anyone else had this problem, and how did you resolve it?
This is a failure of the optical block of your TV. This was an inherent problem for your model. The only way to fix it is to replace the optical block. It is very expensive (over $700) and time consuming (takes over a hour for an experienced technician).
Sony extended the optical block warranty for your model that covered parts and labor but it expired on June 30, 2008. Contact Sony, they might be able to pay for at least part of the repair.
Here is a link to the Sony response to the issue with pictures: http://7402519399385937065-a-1802744773732722657-s-sites.googlegroups.com/site/sonylcdrptvproblems/sonyrearprojectionlcdtv-opticalblock/2003GrandWEGABlueHazeAdditionalCoverage.pdf?attachauth=ANoY7cqH-wG8F6xCLp07es9MJWf0B9tr36oyw8conVtRyMlYrQTo-iZ-dba8Nq2VTMzjXKhDY_FEX-ho-9o2iYDqTkzqtsoHY1URYyWt2tAuoQZN7XMvcCPOiA4bgQupIqffnXIuB0ldeVn8bbMwfxVB7Y9cTbRXUxV_eVqVk1YuV-m_ElE7jhtlxfQ5eG6zRY6dCmnVl-_e-eGOFdgcddmrc_Vz2iRgCGkPBL3wZAK3-KFHw2kRV-w7AHaV6-A-OqHnbU8hCU0CkFwDL-6kvxWwhg-Vn4fwsDFHLeOXn3xNgvjoxPt6i6E%3D&attredirects=0
You have a optical block issue. Contact Sony support to see if they are still honoring the extended warranty. This can be done from the web or by phone. It's likely you will need to speak to them if the extended warranty has expired. NOTE - this is not your warranty, but a Sony accomodation for a early production issue.