Prints Website material but not Email correspondence
This Z715 ink jet printer has worked fine up until a week ago. Will print Website material O.K. but "not" any incoming Email that I receive.
I haven't been able to get "any" help from Lexmart at all. Could it be the "server." ? If so,...I don't have a clue how to fix it,...I not very good at resolving computer problem's and will not pay $ 100. to have the "Geek Squad' (from Best Buy) to come out and resolve the trouble.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Ok, you need to clean the print heads they are probally clogged, what operating system are you using on your computer? I can walk you thru on what to do, very simple, if you have windows xp, do this: Go to start then all programs then go to your printer, there should be an option to align paper, clean print heads, print test page, you need to pick clean print heads, then after that print a test page, then if you see something printed but not good qaulity, clean print heads again....if this doesn't work you can take a damp cloth and wet and wipe under the ink cartilige where the ink comes out but is dried and clogged up until you see a rainbow streak of red, blue and yellow, be carefully not to wet any other part of cartirige, you can use a moist q tip if you want.
Your black cartridge is most definitely clogged. You can easily check that by removing the cartridge and press the print head on some tissue. If there is no mark, the print head on your black cartridge is clogged. Now, HP has some kind of software head cleaning. It doesn't always work, but you can try. Here is a link to HP site, referring to your problem: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01361894&cc=bg&lc=en&dlc=en&product=3692888 Read carefully and follow the instructions. If that doesn't solve your problem, you should buy a new black cartridge. Also, bear in mind that with ink-jet printers, you need to print something at least once in 10-15 days, otherwise the print head will again get clogged and you will be facing the same issue over and over again. If you do not print on a regular basis, make some kind of test page, that contains black, yellow, magenta and cyan. Print that page once in 2 weeks and your printer will always work fine.
It sounds to me like you don't replace the cartridges, but have the ink refilled in the cartridges? This can only be done so many times until the cartridge jets become plugged and therefore can no longer print. You can try appling alcohol to a q-tip and cleaning the cartridge's jets where the ink comes out, but most likely, you will need to purchase new cartridges and start over.
Check to make sure nothin is jammed in your printer. I had that happen to me, either my kids or my cat got something small stuck in the printer and it created a blank horizontal line down the page. Hope it's something that simple!!