Question about Cameras
Hi morelle, thank you for using fixya.
the lens of your camera may have been stuck or a part of the actual assembly is stuck. When you shake the camera without the battery and a memory card, do you have a loose part inside?
also nudging the lens while the camera is on may also help. but if it does not move a bit, better get the camera to the vendor or a Canon service center and have the warranty running to get the camera repaired.
Posted on Jan 06, 2009
Then the camera is still under warranty follow this link and contact the nearest service center to have it serviced under warranty. If you have any other questions please let me know. Also please take a moment to accept and rate my solution accordingly.
Posted on Jan 06, 2009
Fix #1: Remove the batteries from
the camera, wait a few minutes. Put a fresh set of batteries back in
(preferably rechargeable NiMH 2500mah or better) and turn the camera
Fix #2: Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. Error E30 means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera. The following photo illustrates unseated guide pins that would cause a lens error.
Posted on Jan 06, 2009
a 6ya Expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to an Expert (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 14, 2011 | Canon PowerShot A570 IS Digital Camera
Jun 09, 2011 | Canon PowerShot A570 IS Digital Camera
May 14, 2011 | Canon PowerShot A570 IS Digital Camera
Jul 27, 2010 | Canon PowerShot A570 IS Digital Camera
May 22, 2009 | Canon PowerShot A570 IS Digital Camera
Mar 14, 2009 | Canon PowerShot A570 IS Digital Camera
Aug 09, 2008 | Canon PowerShot A570 IS Digital Camera
Apr 28, 2008 | Canon PowerShot A570 IS Digital Camera
Feb 23, 2018 | Cameras
205 people viewed this question
Usually answered in minutes!