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HI. The mic volume cannot be adjusted;Only the speaker volume can be adjusted on this model. With that said; I would advise to be sure that you have switched on the microphone.Also; Make sure that the phone is close enough to your mouth. The microphone is located at the bottom of the phone. This is all you can do, concerning the mic performance.Unfortunately; It is not adjustable at all.
Sounds like your phone just has a bad mic. If you are interested in getting in fixed let us know or you can send it in for our recycle program and get the cash or use it towards getting a different phone from us.
This happened to me and I called in ATT customer care and they told me to take it in. Something about software downloads could corrupt files that enable the device to work. Sounded like BS and it may be a faulty phone.
Please try to power cycle your Samsung BlackJack. Please remove the backlid and remove the battery. Now plug in the charger and after that the battery. Now leave this phone for approx 1 hour. Now try to turn it on.
I hope this helps but if does not even help you need to contact Samsung for a repair.
Please do rate my solution.
go to settings and find master reset and it will restart the phone to factory settings,and the mic might work if that was a defect,if that dont work the mic got some water or moisture in it and now works quiet and then could just wont work at all so turn fone of and dry the speaker with a heater if that dont work your mic is bad.please leave a comment,vote,note.thankyou
Hi. Yes, in case of a hard reset, all your personal data (contacts, appointments, tasks, softwares installed, .. , except the data in your SD card) will be erased, and your device will be reseted to its factory default settings. But if you want to do a hard reset, you can backup your device's data using a third party software, and you can do a hard reset by following these steps: Turn Phone off. Hold directional pad UP while turning the phone back on. Follow directions on screen. Hope this helps.
If you haven't already tried it, you may want to try a hard reset. (Warning: the hard reset process will erase all content and settings that you've added to or created on the phone.)
Hard Reset for BlackJack II:
1) Power off the BlackJack II
2) Hold the UP button on the directional pad
3) While holding the UP button, press and hold the Power button
4) When prompted, press the 1 (or 'E') key to continue
5) When prompted, press the 'Y' key to confirm
If this doesn't resolve the audio issue it's probably microphone related and you'll probably want to research replacement options.