I purchased a used C-Pen 600C scanner pen that picks up text quite accurately but I can't seem to get it to connect with my PC for either uploading or scanning directly. It came with a serial cable, still in the plastic package and never used, which is all I have.
I connected the cable as instructed, turned the pen on first and then clicked on "connect" and it won't recognize the pen, other than seeing it as an infrared device (I indicated during the install I was using a cable connection). I even tinkered with the system registry in Windows XP to make sure it was finding the com port. I can tell that something's happening because it's frozen up the pen a few times. But they just won't talk to one another properly.
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If the charger is connected to C-Pen and the recharging
process does not start, follow these instructions.
1. Disconnect the charger from your C-Pen.
2. Insert something thin (like an unfolded paperclip) into
the reset hole and press gently.
3. Reconnect the charger to C-Pen.
4. C-Pen should begin recharging the battery within 10
seconds. If recharging does not start (the battery power
level icon is not moving in the status field) please
repeat steps 1-3 above. Remember to make sure that
the charger is not connected to C-Pen while pressing
the reset button.
There is no way to access the battery since it is built in. To replace it you would have to open it up, if you would like to attempt this the battery type is Rechargeable, NiMH.
You need some OCR (optical character recognition) software. If none came with your scanner (which it should), or the one that came is worthless (which sometimes is the case) then you have no other option than to purchase one. From my experience, the best and most accurate is ABBYY Fine Reader.
I found a solution before asking help from c-pen support.
1. Uninstall C-Pen software
2. Remove C Technologies entries from registry. They appear in HKEY_CURRENT_USER\Software and HKEY_LOCAL_MACHINE\Software 3. Reinstall C-Pen software (remove the pen from USB before reinstalling)
Just bought the pen and I've got the same problem. I've tried 2 PCs, one with XP SP2 and the other Vista (using Vista driver from Wizcom). Both give me the same "cannot communicate with Pen" error message. I've double checked every recommendation I could find on Wizcom's website and the internet, but looks like either the cable or pen is faulty. Would be good to know if the new cable they're sending you fixes the problem.