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Class Action Lawsuit against LG

Did anyone get the letter and check in the mail from LG because of Energy Efficiency issues with the LG French Door fridge?  The letter says that if you cash the check - they are no longer liable.  I am wondering if anyone knows of a lawsuit or any other details related to this? I have the LG LFX21960ST French door refrigerator, infact the first one purchased on 12/12/06 had so many defects, it was replaced by LG(I wanted a full refund) on 5/31/07 with the same model. The major problem was the ice maker which I was told was completely fixed in the new fridge and would never be a problem again. By 10/6/07, the ice maker stopped working again - I wanted a full refund but only got a service call to replace ice maker and fan. Now on 12/30/08 I received the letter and check for $64.25 as related to the energy efficiency issue. I do not believe the refrigerator was ever designed to meet the DOE requirements at the time it was released for sale. Any change of the requirements after the design date by the DOE would be ex post facto and LG should not be liable for specs subsequent to their design date. Thus, there is a smoking gun if LG is handing out money. This is prime

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  • donna3875 Jan 26, 2009

    We've had no problems with the operation of the refrigeration, but after getting LG's check regarding the energy efficiency issue, we too would like to find out if there is a class action lawsuit. We are relunctant to cash the check (it says it must be cashed within 90 days), releasing LG from any further liability.

  • pkesman Feb 24, 2009

    I have had my fridge (LFX25960) for two years.  Nothing but problems.  Freezer fan, ice maker, etc.  I got the letter in the mail a month ago, went to the website to provide the "requested information" and was asked to provide three dates and times when someone could all to schedule a service appointment.  Been three weeks and have heard nothing.  If there is a class action suit pending, count me in.  If not, tell me where to go to start one.

  • tomcat1205 Apr 01, 2009

    I have had three LG french door refrigerators - the first, purchased in September 2005 failed due to a freezer problem, it was replaced with a dented model, which was subsequently replaced with another model. All this happened within 6-7 months. Now, two years down the road and there has been nothing but problems with the product. The freezer fan and unit had to be replaced completely about three months ago and it has now failed again. I am furious about this product and the misrepresentation by LG that they sell a good product. My service repair company told me they won't honor LG warranties because LG does not pay them! I have wasted so much time trying to get satisfaction from LG and thrown away so much food because of this company.


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My check for $ 16,- also said "Accepted as Full and Final Satisfaction of All Claims" despite LGs promise to make payments every year for the additional energy use. They never informed me that my fridge does not meet the "Energy Star" requirements. I won't cash this check and will wait for a class action law suit. I bought an appliance because I believed that I was doing something for the environment and then its like "sorry, you bought an environmentally unfriendly product and that you are destroying our environment but we will pay you $ 16,- to relieve your bad consciousness"

Posted on Jun 23, 2009

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Has anyone accepted the offer to "fix" the problem with this frig. According to them the fix is replacing a computer board. Does this sound like a fix or a patch and is it a recommended option.

Posted on Nov 02, 2011

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Has anyone actually spoken with LG? I have

Owner's Manual:

Dealer or Authorized Service Center location:
Call 1-800-243-0000
(24 hours a day, 365 days per
year) and select the appropriate option from the menu.
Or visit our website at:

LG Customer Interactive Center
P. O. Box 240007
201 James Record Road
Huntsville, Alabama 35824

Are you in Canada?
Retain your Sales Receipt to prove date of purchase.
Acopy of your Sales Receipt must be submitted at the time
warranty service is provided.
Call 1-888-542-2623 (1-888-LG-CANADA) and choose the
appropriate prompt.
Call 1-888-542-2623 (1-888-LG-CANADA) and choose the
appropriate prompt. Please have your product type
(refrigerator) and ZIP Code ready.

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