Question about Televison & Video
Had my 42" Plasma for almost 5 months before we lost the picture and sound and the heat cracked the inside screen. After reading this board I called them back to tell them that I want my money back not a new Vizio but they said this has never happened and they will not give me any names or numbers of any managers or CEO's. Tried to take it back to Walmart but it has been too long, the manager said if I convinced Vizio to give me a RA# so they could get credit for the TV I could return it but the customer service rep told me that is not how they do it they would not refund the amount I paid because the TV they were sending was cheaper than the one I bought!
I would consider myself very lucky if Vizio is replacing the TV for you. I do not know any manufacturer that will cover a cracked screen under warranty for any circumstances. There should not be any components inside the unit that would fail and cause the screen to crack (unless of course the entire unit caught fire). If they replace the unit for you with a different model I am quite sure you should not have to worry about this problem again.
Posted on Jan 08, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
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Posted on Jan 02, 2017
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