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Pop of Death

Had my 42" Plasma for almost 5 months before we lost the picture and sound and the heat cracked the inside screen. After reading this board I called them back to tell them that I want my money back not a new Vizio but they said this has never happened and they will not give me any names or numbers of any managers or CEO's. Tried to take it back to Walmart but it has been too long, the manager said if I convinced Vizio to give me a RA# so they could get credit for the TV I could return it but the customer service rep told me that is not how they do it they would not refund the amount I paid because the TV they were sending was cheaper than the one I bought!

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I would consider myself very lucky if Vizio is replacing the TV for you. I do not know any manufacturer that will cover a cracked screen under warranty for any circumstances. There should not be any components inside the unit that would fail and cause the screen to crack (unless of course the entire unit caught fire). If they replace the unit for you with a different model I am quite sure you should not have to worry about this problem again.

Posted on Jan 08, 2009

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No picture, no sound


Diagnose the Problem

The first step in diagnosis is to check the display for any cracks on the screen. If the screen appears cracked, then the repairs may require plasma screen replacement. A cracked screen means that the gases inside have probably escaped. There is no way to refill the gases and the whole display will have to be changed. In this case, an authorized service may be able to provide more details. If the problem persists, then a gas leak is perhaps not the cause of a loss in display. Lamp burnout could be one reason behind a blank screen.

Check the Fuse

Most of the time, the plasma TV fuse is at fault for no picture on an LG Plasma screen. In such a case, changing the fuse should make an LG Plasma TV functional.
  1. Unplug the TV and wait for 10 minutes for the capacitors to discharge.
  2. Take a Digital Multimeter and set it to the 0-200 ohm range.
  3. Touch the red and black probes to each other and check the readings. The multimeter reading should be in the range of 0-2 ohms.
  4. Now touch the red and black probes to each end of the fuse. If the multi-meter reads '1' or 'OL', then the fuse has blown and needs replacement. If the multi-meter shows the same reading as before, the problem lies elsewhere. Some cases may require the motherboard to be completely replaced.

Fix the Problem

If an LG plasma TV has no picture and no sound, then either the Y-sustain or the Z-sustain are at fault. Follow these steps to determine and fix the problem.
  1. Unplug the TV and wait for 10 minutes for all the capacitors to discharge. Then open the back panel of the TV.
  2. Unplug the Z-sustain from the TV and plug the TV into the power supply. If there is sound, then the Z-sustain is faulty and will need changing.
  3. If there is no sound, follow the same procedure and unplug the Y-sustain. Check for sound. If there is a sound, then the Y-sustain is faulty.
  4. If the Y-sustain is faulty, a user may have to check the Y-buffer. He will have to follow the same procedure and unplug the Y-buffer this time. If there is some picture with sound, it means that the Y-buffer is faulty.
Keep in mind that a plasma TV runs on very high voltage. The voltage on some connectors exceeds 400V (in excess of 200 joules of energy). This high voltage can be very dangerous. That why it's important for users to always make sure the capacitors have discharged before performing any type of diagnosis or fixes on an LG Plasma or any other television set.

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1 Answer

My plasma tv has just lost it's picture. I do have


There will be a fault in either the Y or Z sustain boards, these are responsible for driving the screen 9hence sound but no picture). The popping sound willhave either been a fuse blowing on the board or another possibility is one of the drive ICs on the buffer board has blown. If so it's best to replace the board.

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LG 42'' Plasma 42PC1DV loud pop,buzzing, no picture cracked screen


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Hav 50 inch lg no pic but got sound wtf how do i fix it an there r 5 flashes b4 green light stayes on at the start

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1 Answer

Made popping sound then picture went black


I have the Vizio JV50P (Plasma) after 2 months it's started to make a loud pop sound then no picture. Vizio sent a third part repair man to replace the power board, main board, left and right sustainer boards and no less then 24 hours later... I had the same issue. I was just on the phone this evening with "Vizio level 3 support" and they out right lied to me. They told me they never heard of this issue before and yet it all over the internet. Shame on me for not searching the internet more thoroughly for known issues with Vizio products. If I had I would have easily found the term that seems to have associated itself with the Vizio’s line of flat panel TV’s ‘The Pop Of Death”

I am current climbing the Vizio Org Chart to get my money back. I have spoken from level 1 thru level 3 tech support. Who were willing to replace the defective unit with a refurbished unit!!! NO WAY! Then I spoke with a customer service rep and then his supervisor. “No Help!!!” They read from a script and showed no compassion for my issue. They too wanted to send me a refurbished set that is only covered by the balance of my warranty! A set that has the same issue that they can not even prevent from occurring and sets made as recent as 9/07 (manufactures date), new sets! I just left a voice mail message with the Customer Service Manager of Vizio corporate (aka V, inc.) and will await his call back tomorrow. I then searched the internet and found the term that seems to be growing in association to Vizio… ‘The Pop Of Death’ I can not wait to hit him with that term tomorrow! If I do not hear back from him, I will contact his superior. It’s very easy to find that information on the BBB. As far as I am concern Vizio is not only a poor product but a deceptive company who so far does not stand by their product. I will follow up this post in a week or so.

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34 Answers

42 inch LG Plasma TV - Lost picture


Our LG 50" plasma tv screen went black after a popping noise but still had sound, after great diliberations decided to take the back off and have a peek!
We unplugged the tv and tested the fuses (there were three we could see) one had blown, the one on the left as you look at the back of the tv it also has one above it. We wrote the code/seriel number down and took the fuse to the electrical wholesalers Maplin and bought a pack of 10 fuses for £1.29 replaced the fuse in the tv and everything now fine!!!!!!
Hope this might be of use to anyone whose lost the picture after a loud popping/snacking noise but still has sound.

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1 Answer

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Try to reset the TV to factory defaults and see if that helps. Record your color settings and any other setting your have in your config before dong this because all will be lost.

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