Question about NetGear DG834G Router

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Netgear DG834Gv3 ceased to get internet connection.

I have a Netgear DG834Gv3 router. It has worked fine for over 12 months, connected by wire to a desk top and wireless to a laptop, but yesterday I could not get an internet connection. I spent a frustrating day talking to my ISP (TalkTalk) technical support, but it is still not accepting an internet signal. Can anyone help?

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  • judy852 May 14, 2009

    Hi paul232, I also have the same router Netgear DG834Gv3, for about 6 months, setup the same way - connected to desktop with cable and wireless to laptop. The internet LED light on the router stays on as orange instead of the usual green. I was on support with my ISP and we went through all the troubeshooting steps with the router and computer settings and line & cable testing, without any success. Turning the router off and on again also didn't help. I haven't tried the hard reset of the router yet as that's my last resort since I am not confident about reconfiguring it back to the way it was. Is resetting the router the only way? Have you managed to resolve it?

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Hello!
Hopefully if you try the following steps, you might be able to get to the problem.
Troubleshooting Steps

  1. Disconnect the router, and make a call with your telephone. If this does not work, contact your phone company.
  2. Reconnect the router, checking that all cables attached to the router and computer are secure.
  3. Check that the WAN light is green or blinking green. This may take several minutes after connecting or rebooting the router. If the WAN light is off or blinking yellow, contact your ISP.
  4. Check the LEDs for the ports with cables are lit. If not, move the cable to a different port. If there are still no lights, then troubleshoot light status, as explained in the router manual.
  5. Check if the LED on the Ethernet adapter in your computer is lit. If it is not, then troubleshoot the adapter, do not continue this document. 
  6. Power off the router.
  7. Power the router on again.
  8. If you still cannot log on to the router, then do a hard reset on the router, as described below in reset router.
  9. If you still cannot log on to the router, try to get assistance from Netgear at www.netgear.com.
  10. Run the router's SmartWizard. This lets the router discover whether you have a static or dynamic IP address, and whether you are using PPPoE to connect to your ISP. (For routers without this utility, go to Step 14.)
  11. If a dynamic IP address is discovered, go to Step 15.
  12. If PPPoE is discovered, configure your router with the username and password from your ISP. Click Apply to enter the data. Go to Step 15.
  13. If a static IP address is discovered, configure your router with this information given by your ISP: the IP address for your router, the address of the ISP's DNS, and the address of the gateway. Click Apply to enter the data. Go to Step 15.
  14. If the smart configuration utility does not find an IP address: 
    1. Power off the router.
    2. Power on the router.
    3. Go back to Step 10.
  15. Click Test to access NETGEAR's online test page. If the page displays, then you have Internet access!
  16. If the page does not display in a minute, you may need to do something called MAC spoofing, which I listed below.
  17. Find out if the modem's IP address can be seen by looking at the Router's Status Page, as described in the manual. If not, then reboot the router and computer, in that order. Wait for the router to completely reboot before starting your computer.
  18. If the router's IP is seen, then there is a problem with your browser's settings. Your security may be set too high for the Internet service you are trying to use, or your browser may be configured for a dial-up connection. In Internet Explorer you check this using Tools > Internet Options > Security > Default Level. If the slider is set to "High", change it to "Medium". Click Tools > Internet Options > Connections. If the radio buttons in the center are greyed out, then settings for a non-dial-up connection are being used.

Reset for routers with reset button on back panel Write down configuration information such as IP addresses, security keys, opened ports and services, etc., that you modified. (The default username is admin and the password is either password or1234. Try these before resetting the router.)
  1. Press the reset button on the back until the test light blinks. This takes about 10 seconds. (To avoid accidental resets, the small button is recessed. Use a pen or paperclip to access it.)
  2. Release the button.
  3. Wait for the router to reboot.
  4. Log in with the default password.If the router was not cleared, try these additional steps AFTER the router has finished rebooting.
  5. Unplug the router's power.
  6. Press and hold the reset button. While the button is held down, reconnect router's power.
  7. Continue to hold the reset button for 20 seconds after reconnecting the power.
  8. Wait for the router to reboot.
  9. Log in with the default password.

MAC Spoofing
  1. Connect the computer that your ISP's installers used to establish Internet connection to the router.If you are unsure which computer was used, call your ISP, and ask what MAC address was registered. Then, using the instructions in the box below find the computer whose MAC address matches their records.
  2. Disconnect other computers from the router.
  3. (If you do not want to disconnect other computers, you need to know the adapter's MAC address, as described in the box below. Then, in step 6, type Use This MAC Address, entering the adapter's address.)
  4. In an Internet browser type the address 192.168.0.1.
  5. Type admin for the username, password (or 1234) for the password, and click OK.
  6. Go to the Basic Settings > Router Mac Address.
  7. Select Use Computer MAC Address.
  8. Click Apply. This automatically gives the router the computer's MAC address.
  9. Click Test to make sure you are connected. If you are not connected, contact your ISP.

I tried to get everything together to try to help you out.  Hopefully this stuff will get you online!
Ken

Posted on Jan 06, 2009

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First as to the accessing the router configuration -- lets try by wire -- there is less likelyhood of a problem.

Connect an ethernet cable between the computer and one of the LAN ports (block of 4 side by side and NOT the separate WAN port). Attempt to access the configuration as indicated at http://192.168.0.1. You do not need to hook up the phone line until indicated later if you want to wait.

Instructions are also in this link
ftp://downloads.netgear.com/files/DG834Gv3_ENU_SM_1FEB06.pdf

Once you have access to the router's configuration you need to configure it for your specific ISP the following link from Netgear may help determine your ISP's requirements
http://kbserver.netgear.com/kb_web_files/N100472.asp

Now you need to hook up the phone line to test the configuration

Now if this has been completed successfully you should have wired access to the internet.

Assuring your wireless adapter is turned on (built-ins have a switch to turn them on). See if your wireless has access to the internet. If so good -- consider the following paragraph on security. If not please add a comment to this and explain the issue. Also attempt the ping above and report if the ping works from the laptop,

Wireless security -- your wireless signal reaches outside your home or apartment, you should consider adding WEP or WPA encryption to the wireless network to prevent access by others not desired or intended by you. This is achieved by entering a common passphrase into the router AND the wireless adapter configuration on the computer to use the network. If necessary please request additional instructions for this. Identification of the wireless adapter or computer with built-in adapter may be required to assist with this.

If you require assistance with any of the above please ask by adding a comment to this issue.

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