Question about Xerox XA7-192i 19" LCD Monitor

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Xerox 19i screen going blank

I have the same problem with this monitor, i've tried it on 2 separate computers with the same result. Does the monitor need replacing???? I'm outside US and my 1 yr warranty is run out. It's only 18 months old! Any help welcome

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  • mopps Feb 10, 2008

    i had the same problem - had to pay to have it repaired - they broke the front of it sending it back - now fighting to get them to replace it. I was told it does not have a 3 yr war' only 1yr apparently it depends where you buy it from !!

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Does look like a back light or inverter problem Have you got a TV repair shop that can take a look Although your warranty may have gone you can still seek technical support on the web site,

Posted on May 27, 2007

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My screen just went white when i used to turn the PC on. They couldnt fix it so they gave me new one but a different monitor..

Posted on Jun 28, 2010

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These screens have a three year warranty. See http://www.xerox-displays.info/servicensupport.html

Uibher

Posted on Oct 12, 2007

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1 Answer

Xerox XA7-19i monitor not working properly with vista? Any help?


You have decided it is, but not selected it asyour monitor.
check the hardware profile and see what is imdicated as tehmonitor.
then make your changes and do your settings there.

Jan 16, 2010 | Xerox XA7-192i 19" LCD Monitor

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XA7-19i wake up from anything but lasts only 2-3 seconds, then BSOD with leds ON. The monitor is less than 2yo. Was used about 16hour/day, 7/7. Apparently the disassembling instructions for XG91-19in (...


ion_prisecar, There might also be some Hidden screws ??? It's only a guess!! If not then watch some video clips at YOUTUBEunder "lcd monitor disassembly" and or "lcd monitor repair". Try to find clip that might be useful for you. "PARTING" the rear cover from unit's front BEZEL is the hardest dam thing to do!!!! 12fixlouie

Dec 30, 2009 | Xerox Computers & Internet

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Blank screen


is your Xerox XA7-19i monitor supplied with a fixed DVI-I Single Link cable with Windows Vista?if it has u can connect it via a VGA card which will work with the driver

As a result of this cable configuration recent Nvidia Vista drivers do not detect the monitor causing a blank display and apparent "Hang-up". (Although this is not the case, you simply cannot see what's going on!)
This is a problem that was introduced with the release of new series drivers
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May 24, 2008 | BenQ FP731 17" LCD Monitor

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Xerox


remove both visible screws on back.  Slide front cover off (pushing the glass off, toward its bottom.

Mar 11, 2008 | Xerox XG-91D 19" LCD Monitor

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Monitor is failing to start although power is on


Sounds like you've got some blown capacitors on the internal hardware of the monitor.

Unless you are a seasoned computer hardware expert or electrical engineer I'd recommend you replace the monitor.

The capacitors that are blown are likely controlling the power aspect of your monitor, and aren't totally defective yet.

Most computer shops would not be able to repair your issue, due to lack of skills related to monitor repair. So you're going to find replacement the easiest / cheapest solution.

Of course you can try to ride out the problem as long as you can. But it will get worse over time.

Jan 08, 2008 | Xerox XA7-192i 19" LCD Monitor

1 Answer

Blank screen for 15-20 minutes at startup


I have a Xerox XA7-19i. It has the same problem as described by many others - intermittent fault with the display that manifests as a white screen when the monitor is first switched on. After a few trys of switching on and off, the monitor works fine until left off for a few hours. Recently, the problem deteriorated to no light from the panel, and a flashing blue power light.

I HAVE SUCCESSFULLY REPAIRED MY MONITOR:

I opened up my monitor and removed the power supply board.
I de-soldered every electrolytic capacitor, and replaced them with new capacitors of the same uF and voltage rating.
I put the monitor back together again and switched it on - it worked perfectly!

Yes - these monitors have been built using sub-standard / under-rated electrolytic capacitors. After two years of use, the power supply board was unable to supply enough power to the logic board and backlight, causing the above-mentioned problems.

The repair cost me ~ GBP 15 (USD $30). It is not a difficult fix, but one only to be attempted if you have electronics knowledge. Careful, kids! you'd be playing with the power supply of a mains AC electronic device. That stuff can kill.

But - I saved myself (and the environment) from having to throw out a monitor and buy a new one. If you have a faulty xerox monitor and are getting no love from Xerox customer support, find an electronics geek and ask them to replace the electrolytic capacitors on the power supply board. (but be careful to get the right kind of capacitors, and to get the capacitor polarity correct. If you have any doubt as to you ability to do this, don't bother trying!).

Good luck!

Sep 02, 2007 | Xerox XG-91D 19" LCD Monitor

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