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Xerox Phaser 5500 printer...paper stops halfway thru fuser unit.

Paper did not jam in fuser unit,only stops at that point.I replaced the fuser unit and problem still shows up. Door E has been removed and problem still does not clear up.About half of paper has print on it .

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Are the paper tray settings correct? If you have the tray mis adjusted, such as the tray thinks it has 14 inch paper in it and it has 11 inch, it will just shut down like that.
Make sure the settings are correct on the computer and the printer.
Also, its unlikely but the latch for the load springs in the fuser may be unlatched, but you shold NOT be able to close the covers like that.

Posted on Jan 06, 2009

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