Question about Fisher and Paykel Active Smart E522B Bottom Freezer Refrigerator

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Water line freezing

Every so often we go to get water off the door and it will be frozen. If you wait til the next day, it is working. Also, we have had cans of soda explode in the refrigerator. It doesn't seem to be able to maintain a effective temperature.

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I have a lot of ice in the freezer and ice is forming and catching vege bins in refrigerator

Posted on Jan 30, 2009

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3 Answers

Frozen freezer water line


Odds are your temperature is too cold in your freezer. If when you moved you just plugged in your freezer without adjusting your temperate for your new location you accidentally froze whatever water was coming into your freezer.

First you will need a cooler for whatever you have in your freezer, unless you have wonderful neighbors who will let you keep your food in their freezer for couple of days.

Take note to see what your freezer thermostat is set to. Turn off your freezer. Take out all the food. Keep the door open. This would be a great time to clean your freezer. Let the freezer thaw out for at least one day. Check the line to make sure there is no ice. Once everything has melted turn your freezer back on. Turn your freezer back on but this time set the thermostat to three or maybe 4 levels below what you had it set to before.

Finding Freezing level:
Fill an ice cube tray or small plastic cup with water. Put it in your freezer and come back in about three hours to see if has begun to freeze. If it has not begun to ice raise your thermostat to make you freezer colder by half or 1 level. Leave the ice tray or cup of water that you originally placed in the freezer but add another one. Come back in three hours to see if the water has frozen or has begun to freeze.

You want to leave the original water because you need to make sure the new water does not freeze solid as fast as the original water. If it does your freezer is too cold again.

Repeat "Finding Freezing level" until the water begins to freeze but does not freeze solid. Once your ice begins to free you can put your food back into the freezer. Wait a couple of hours more to see how much more your cubes freeze. If they are hollow or still watery in the center you should go up another half level and check on it the next day.

Once your cubes freeze solid you should be all set. If you don't get at least one tray of ice per day from your freezer you could go up another half level so your ice freezes faster.

Be careful about making your freezer colder because you might end up with the same problem you started with depending on how sesitive you thermostat is.

May 03, 2012 | Maytag MSD2578VEM (254 cu ft) Side by Side...

1 Answer

Will not dispence water


My water dispensor INSIDE the door froze up.
I payed a repair guy $75 to use MY BLOWDRYER to "thaw" the frozen water line INSIDE the freezer door (below the water dispenser).

He said anytime the frozen food extends over the freezer shelf and touches the freezer door for a long enough period of time, the water line inside the door FREEZES!!

PREVENTION: "Keep some airspace between the door and frozen food."

Dec 31, 2011 | GE Profile 25.6 Cu. Ft. Side-by-Side...

6 Answers

Water dispensor stoppedworking


If the light and ice dispenser on the front panel works and If your fridge is 4 years old or older, the insulation in the freezer door has most likely deteriorated and the water in the tube feeding the water dispenser has probably frozen. Open the freezer door, put a blanket over the food to keep it from defrosting, and use a blow dryer to defrost the door. Blow the hot air on the flat panel inside the door (the backside of the water dispenser). Close the door about every 5 minutes to check to see if the water works. Once the water begins to flow, you have successfully defrosted the ice in the tube. Defrosting the door works for about 12 hours until it freezes again. To solve this problem, I placed a 10" weedeater line up thorugh the dispenser nozzle leaving about 1/8 of an inch sticking out. When the line freezes again, pull out the weedeater line, dispense water to free the ice, and then reinsert the weadeater line. I keep the line in all the time...it works great! If the light or ice dispenser do not work, the problem may be *********** board.

Mar 17, 2010 | GE GSL25JFPBS Side by Side Refrigerator

1 Answer

Ge profile side by side is not dispensing water, have removed the line at door and there is not water coming out. What do I do next.


At the bottom of the freezer door ( remove the kick plate , 1 screw on each side ) , there will be a water line . Follow this line , about 6 " to a connector . Push in on the white ring and pull out the line , at the same time . Activate the water dispensor pad and see if water flows from the line under the refrig . If it does , then the line in the door is frozen . Either raise the freezer temp for several days , so the line in the door will thaw , or , I have heard using an air tank will blow the ice out of the line in the door . If no water comes from the line under the refrig , while activating the pad , then replace the water valve , behind the refrig , the piece the wall water line connects to on the refrig .
If the door line is frozen , GE has a dispensor heater , pt # WR49X10173 , to help eliminate the freezing of the line .

Dec 31, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Frozen water reservoir in GE Eterna refrig model GESL25XGRBS-SS...the water dispenser doesn't work, although the ice dispenser is just fine. We turned off refrig for a few hours and the water dispenser...


According to factory experts, the water line is freezing in the door. There is no easy or cheap solution...they can replace the door for $300 is what I was told. The line is routed in such a way that it is not insulated enough from the cold of the freezer. Take off the bottom fan grill in front, take water line apart and cycle the water. It will pump out but not go through door. Buy a new door or go to the faucet.

Dec 06, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

2 Answers

Water dispenser suddenly not dispensing water


Remove the bottom kick plate . Follow the plastic line about 6" and you'll find a connector . Push in on one end of the connector and at the same time , pull the line out . Close the door and press for water . If no water comes out of the disconnented line , the water valve is probably bad . If water does come out , the line inside the freezer door is frozen . If this turns out to be so , you can lower the freezer temp for maybe days , or , put the food on the door, inside the freezer , tape the light switch down ( to keep the lite off and fan running ) and tape plastic over the freezer door opening so the freezer will continue to work . Reinstall the line back into the connector by pushing the hose firmly into place . Leave the freezer door open for maybe 1 or 2 days for thawing out , going by ocassionally and pressing the water dispensor . Important : lower the freezer temperature slightly to keep line from freezing again . ONLY CHANGE THE FILTER WHEN WATER FLOW SLOWS OR ICE CUBES GET SMALL . The change filter lite comes on by the amount of times water dispensor is used and to make money for the vendor .

Aug 09, 2009 | GE Profile PSW26P Stainless Steel Side by...

1 Answer

No water thru door but ice maker works fine?


the water tank behind the bins in the frige is probably frozen. adjust temps .wait a couple of days.(in some cases the line freezes in the freezer door due to voids in the insulation.in that case you would need a whole new door, but thats rare.

Jul 24, 2009 | Refrigerators

2 Answers

No water but ice is fine


turn freezer side to zero for 1 minute press water dispenser

Mar 29, 2009 | GE GSH25JSRSS Stainless Steel Side by Side...

1 Answer

Water dispenser not working


2 things i want you to try before you call a tech out first under frezer door there is a connector where the 2 lines connect disconect both off now actuate the water at door if you get water out the line that means your line inside door is frozen 2 if you don't get water that means your water reservour is frozen so to solve problem cheapest way is to derost it by unpluging it for maybe 2 days and if it was frozen it should go back to normal and this time keep your temps in right settings refrigerator section at 37% and freezer from 0 to 4 % at all times that will keep lines from freezing

Oct 12, 2008 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Frozen water line


GE has a heater kit available. I can email you the sevice bulletin in PDF format and you can se if its something you can do.

Dec 02, 2007 | Hotpoint HSS25GFP Side by Side...

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