Question about HP LaserJet 3015 All-In-One Printer

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Cannot send or receive fax's with hp laserjet m1319f

Running an analog phone line through an cisco ata digital interface

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Fax machines are ANALOG devices.

Posted on Jan 10, 2009

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I have a Hp m1319f all in one printer/fax and we cannot send or recieve faxes at the moment. we have dsl hooked up to it and also when the number is dialed to the other fax machine, you can hear the other...


You state you are using DSL. Do you have a proper DSL filter on the line going to the fax machine. If not then the noise generated on the line by the DSL will cause fax send/receive issues.

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No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

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1 Answer

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Hi Mechanic.

The problem could be with your phone service if you are on digital lines, you would have to install a digital to analog filter. If you are analog the comm errors are typical of a line with a lot of static. You can change two settings on the printer which should solve the issue until you install a filter.

The two settings which are under the fax set up menu/ all faxes\
Error correction mode (ECM) set it to off
Fax Speed set it to medium.

Good luck

Al
Eliteprintersolutions@gmail.com

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The problem I've read about this problem on HP forums was the fax speed of the M1319f. It is locked to 28.8k which means it is only able to communicate with some fax machines. Older machines that doesn't support 28.8 will get errors and the fax will fail. This is definately an HP problem but considering I purchased this 1 year ago, this problem will never be fixed. Avoid this printer at all costs if your considering to use the fax machine.

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Hi. The fax-module in lj 3055 needs a 100% analog dial tone. You might get it working on a internet-phone-line, but HP garantees nothing because there are so many internet-phone-providers, and all of them operates with different specs and line-quality. You might try to lower the baud rate, turn off JBIG compession and error-correction. If the problem still remains, you need to replace your phone-line to a 100% analog line. Not any internet or ISDN/adapter-stuff. You should test your fax on any analog line at a friends house, just to make sure the fax i working anway.

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