CAN THE AUTO ATTENDANT BE USED AS A VOICE MAIL SYSTEM? WE HAVE (4) AT & T 984 PHONES BUT DO NOT SUBSCRIBE TO VOICE MAIL SERVICES. WAS WODNERING IF THE ANSWERING SYSTEM COULD BE SET UP TO DO THIS WITH 2 LINES COMING IN.
I was told by an AT&T rep that the auto attendant can forward calls to another 984 phone to leave messages for that person. Your original OGM (out going message) on the designated Auto Attendant phone should state greeting and the names and the extensions. The caller presses the buttons for the person they want to reach and their call is forwarded to that extension. That extension, if unattended, will have an OGM telling the calling who they have reached and to leave a message. This feature can only transfer calls to other 984 phones only.
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An auto attendant in a Panasonic brand voice mail system (TVS/TVA/TVM etc.) is controlled from the message manager's phone. It is accessed by calling 165 and dialing #6 *998
Unfortunately, your question has no hard answer. Each voice mail and auto attendant is different. For example, in TVS boxes, we use custom greetings and store day messages in 30 and night in 60. There are 100 "custom" greeting slots and 32 "company" slots in a TVS box. In the newer TVA systems, the interface is visual and custom messages get assigned sequentially. In those systems, we start with 1 day and 2 night.
So, the best answer is to find the installation instructions. If you can't, then you can step through each custom greeting for the existing one, or log into the VM system and read the database.
It may be that you have the forward no answer parameter set to 1 ring on ANY of the phones you have programmed to ring on those lines. Make a call to your system from your cell and see what answers....the auto attendant (you can dial another ext) or a voice mail box. If your system is equipped, we offer remote programming services. www.dyna-tech.us Hope this helps . Bill
A DK 14 is only capable us using the Stratagy Flash voice mail and is an external unit Grey in color. I have phones and systems that are compatible but it's not something you just "Turn On". idacomusa.com
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
When you call in from the outside wait for auto attendant to answer. As soon as the "Thank you for calling" starts, press [*], and your mailbox number. If that does not work you may need to put a [#], 165 before the [*], mail box. This is assuming that most voice mail and auto attendant settings are operational and you have a Panasonic KX-TVS voice mail.
If a live person (not to be confused with the living dead) answers, have them transfer you to voice mail and do the whole [#], 165, [*], your mail box thing.
Do you have the manual for the phone system or the voice mail? If you are looking at a phone system manual, most do not contain any details on voice mail settings because you can have different voice mail systems attached to your system. Just like your computer manual would not contain much information about the printer you purchased separately.