last week my dell 3000cn laser printer stopped loading paper. I could hear it making a different noise as it started the printing process and then start to beep letting me know it was jammed. It seems to me that it's not even trying to load the paper...like the motor that runs the roller is not functioning. Is there anything I can do? if not who do I take it to to be repaired?
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Re: paper not loading and getting jammed
. There are rollers that cling on to the paper and move it through
the machine. When the rollers are worn down they do not grip the paper. For a
short fix you can get something rough like sandpaper, brillo pad, etc, and
gently scratch the rollers to give them some traction. This will temporarily
solve your problem until you can get the rollers replaced.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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make sure that the paper drawer is all the way in and nothing is holding it out even a 1/4 inch. also check the source that the printer is drawing the paper from in the printer settings if this unit can be fed from different paper supplies.
Check to make sure the door if fully closed and that your photoconductor unit is installed correctly.
When you close doors on your printer there are tabs that push a switch to tell the printer the door is closed.
locate the switches and play around with it, push the switch in and out with a flat screwdriver.
Worst case scenario is you will need to replace the switch.
Removed the fuser unit and also removed the left hand side panel to access the gearing mechanism.
Manually rotated the gearing a number of times thru 360 degress. This appears to have cleared whatever was causing the printer to detect a paper jam although there was no obvious sign of bits of paper or even dust build up.
The root cause of the problem is the Rubber pads of the feed roller in the paper tray become warn and fail to grip the paper the paper feeds a few millimetres and then is let go by the worn roller, the paper path sensors pick this up and then a paper jam is notified.
The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.
The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.
The only other option is to have a Dell approved service agent replace the rollers for you.
If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)
I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.