Question about Dell 5100cn Laser Printer

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Paper not loading and getting jammed

Hi,
last week my dell 3000cn laser printer stopped loading paper. I could hear it making a different noise as it started the printing process and then start to beep letting me know it was jammed. It seems to me that it's not even trying to load the paper...like the motor that runs the roller is not functioning. Is there anything I can do? if not who do I take it to to be repaired?

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Hello Sir;Go to stationally store buy a can of rubber rejuvenator to clean up the paper pick up rollers, it should take care the problem,if not, then you have to replace the roller.

Posted on Jan 06, 2009

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. There are rollers that cling on to the paper and move it through the machine. When the rollers are worn down they do not grip the paper. For a short fix you can get something rough like sandpaper, brillo pad, etc, and gently scratch the rollers to give them some traction. This will temporarily solve your problem until you can get the rollers replaced.

Posted on Jan 06, 2009

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The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.

The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.

The only other option is to have a Dell approved service agent replace the rollers for you.

If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)

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