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If its new and your having this problem DO NOT hesitate to take it back. However most new gadgets when charging for the first time may require a bit more charging time than stated in the manuals. If the problem persists take it back.
Merry Christmas Leo! Just got a GoGear for my son and my daughter. I used the bundled application to convert a DIVX AVI file to the Philips GoGear format. Then just open the Windows Explorer, locate the Video folder on the Philips (which should show up as removable drive). Then copy the file over as you would any other data file.
The rechargable battery is dead, and unless you can replace it, you have a useless paperweight. Generally, when the battery is fully discharged it comes up with the missing STM3500 message. When it recharges in the usb port, the message will go away after uninstalling the MP3 player. When it won't recharge, it is gone without a new battery.