Getting a "paper jam" error and there is no paper jammed in it
I'm gettting the above error and there isn't any paper in the fax machine.. I opened all the covers and pulled out the ink cartridge etc., put everything back in and closed all the covers.. I then restarted the machine and got the same error..
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Press print button. Choose replace ink. Ignore this two steps if the display on your printer is Colour Ink is Empty.
Open cover. Press the round side of the ink cartridge holder arm and the holder will pop up. Take out the ink cartridge. Put in the new cartridge and pop the holder arm back by pressing it down.
Remember to remove the seal below the new ink cartridge before replacing it.
2: Open the front or top control panel Make sure not to force the door open.
3:Locate the ink cartridge. Gently pull the cartridge out. Set the cartridge aside.
4:Take the new cartridge out of the package and reserve the packaging. Remove the protective covers over the copper connectors.
5:Insert the new cartridge into the fax machine with the brand label toward you. Now place the old cartridge into the plastic wrapping and box that you reserved from the new cartridge. Recycle the old cartridge or dispose of it in the garbage.
6:Close the fax machine's access panel. Turn the fax machine's power back on.
1:Touching the copper connectors on the ink cartridge could damage the cartridge.
2:Make sure that you purchase the correct cartridge for your fax machine. Purchasing the wrong one could damage the cartridge or your fax machine.
good luck .
please don't forget to rate !
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
turn fax machine off open cover and put 3 drops of 3 in 1 oil on the the big silver bar the ink cartridges ride along perform alignment and try to recieve fax if this doesnt work clean all the rubber feed rollers with isopropanol alcohol (rubbing alcohol) applied to a microfiber towel then try.
Reach into the papar slot directly above the display screen, (where you would place the paper to be faxed, pull outward, this will hinge downward
There is a small finger hole just below the fax/paper (face down) symbol. Pull outward, this will hinge upward.
The cartridges will move to the center of travel. If you get this far the instruction are on the underside of this flap. The cartridges snap out by pulling toward the front.
COLOR = #20
BLACK = #70
The ink snaps pretty hard into this unit. Make sure take the little clear tape off of the bottom of your ink cartridge. Open the fax machine, if there is already an ink cartridge there, you have to pop it out. Pull it from the top colored part of the cartridge. Take your new cartridge with the side with the number on it facing you, and just push it in. It's easy, it just might seem like it's not going in right because it is kind of hard, you have to push it a bit to get it to snap in.