(error message) Printer not responding. Paper thickness lever position.
I have tried cleaning the print heads. Electrical contacts and ink inlets and outlets.
I tried reinstalling the print program "drivers".
I shut off and restarted the computer.
I tried printing with the print head out.
I get the same errar message.
I changed the data cable.
Do you have any sugestions?
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Re: Failed to print
At the head you said 'paper thickness position'and then you seems to have ignored that and did all the other things.
Is there an adjustment for paper thickness, a lever perhaps.
It does seem to be with the paper feed or paper presence detection.
Take a look around, is there something stuck in the paper feed track?
Can you have pass a piece of paper through without it rucking up?
Do these things see what happens
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Reseat the Print Head to resolve the U051 / U052 error.
Errors displayed on the printer's LCD screen:
U051 Print head is not installed. Install the print head.
U052 The type of print head is incorrect. Install the correct print head.
Reseat the Print Head:
Make sure that the power is turned on, and open the Paper Output Tray gently
Lift the Scanning Unit (Cover), then hold it open with the Scanning Unit Support (A). (The print head will move to the replacement position.)
Remove all the Ink Tanks in the following manner.
Push the tab (B) and lift the ink tank to remove.
Do not touch the Print Head Lock Lever (C) while removing the ink tanks.
Once the ink tanks have been removed, raise the print head lock lever.
Tilt the print head slightly towards the front of the machine and lift out gently.
Caution: Do not touch the print head nozzles <1> , electrical contacts <2>, or ink supply ports <3>. Doing so may cause printing problems.
*Before proceeding to next step, check the carriage area for packing material, torn paper, etc. and remove if found
Tilt the Print Head and set it in place. Lower the Print Head Lock Lever (E) completely.
Insert ink tanks into the print head.
Insert the front end of ink tank into the Print Head at a slant.
Make sure that the position of the ink tank matches the label.
Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
Lift the Scanning Unit (Cover) slightly to set the Scanning Unit Support back to its original position, and gently close the Scanning Unit (Cover).
Caution: When closing the scanning unit (printer cover), be careful not to jam fingers.
Note: When the next printing begins, the print head cleaning will begin automatically.
If you have reseated the ink tanks and print head and the error still appears, our industry-leading support team is available to help you Monday through Friday from 10 AM to 10PM EST. You can contact our technical support experts by phone or email:
It indicate that your print head may defective probably cause by electrical connection, u can try to unplug the print head and clean the electrical contact part with dry paper and install it back. Make sure the contact part is fix into the holder completely.
Had the same problem with my I550. Was going to buy a new printer
(I4000) since I could get one for about $30 more than the price of a
new print head. I like canon printers with the individual ink tanks and
have had no problems with the I550 for about three years.
to try moving the paper thickness lever back an forth a number of times
since some of the error messages indicated it could not determine the
setting of the paper thickness lever. I don't know how the printer
determines this switch setting but I thought if some contacts are
slightly oxidized that movement might break up some of the oxidation.
After operating the lever about a dozen times the printer started
working. Hope this will help.
Did you try moving the paper thickness lever (blue lever on top of the print cartridge holder)? It should be all the way to the left when you start--if it needs to be adjusted the printer message will let you know.
You have Vista this is the problem- there may be a driver issue here take a look at http://www.google.co.uk/url?sa=t&ct=res&cd=3&url=http%3A%2F%2Fwww.opendrivers.com%2Fcategorycompany%2F1405%2F129%2Fmultifunction-canon-free-driver-download.html&ei=DvyBSL7IOZ3uQo-KpLYN&usg=AFQjCNExG7VOz91yswKZfouV8puBHufbKQ&sig2=gL2G5p7ndcDLosNQmPsh4w