Question about Lexmark Z645 InkJet Photo Printer

1 Answer

Page is blank after printing

My 640 printer shows that it has both ink cartridges and says that it is printing but the paper remains blank. I am using windows xp system

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  • james luper
    james luper Jan 16, 2009

    yes cartridges are new and the tape is off

  • james luper
    james luper Jan 17, 2009

    it is a lexmark 640, yes it sat for a while, I think that I will probably buy another one as the prices are not high now. thank you for your time and consideration

  • Art Ellison
    Art Ellison May 11, 2010

    I am wondering if under the properties of your printer there is a head cleaning utililty.
    Also, what brand is the printer? Some printers have print heads and some use cartridges that act as their own printheads. In the former, it is possible for ink to become dried in the printheads and that will guarantee that it will never print any more.
    Has the printer sat, unused, for a long time before you changed cartridges?


  • Art Ellison
    Art Ellison May 11, 2010

    Are the cartridges new? If they are old and have been in the printer very long, they may be empty or just dried up.
    If they are brand new, have you taken the tape off of the end of the cartridges before inserting them in the priner?


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Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 25, 2009

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Color ink problem


Solution one: Check the ink levels To allow for full use of the cartridges, some printers continue to print even after the cartridges are completely out of ink. Follow these steps to check the ink levels in the Toolbox . The Toolbox is part of the standard printer software. Depending on the version of Toolbox on your computer, the appearance of the Toolbox features might vary.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. Print quality deteriorates as cartridges run out of ink.
  1. Click Start (c01827528.gif ), click All Programs , click the HP folder, and then click the icon for your HP printer (c02053172.gif ). The printer software opens.
  2. In the printer software, double-click Estimated Ink Levels . The Toolbox opens.
  3. Click the Estimated Ink Levels tab to display the estimated ink level of each cartridge. Figure 1: Estimated ink level indicator c02752297.gif Image: Estimated ink level indicator.
  4. If the ink level indicators show that a cartridge is low or empty, replace the cartridge.
  5. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution two: Reset the printer Resetting the printer might clear the issues and allow the printer to function correctly again.
  1. Press the Power button (c01602202.gif ) to turn off the printer.
    NOTE: Pressing the Power button might not turn off the printer. This might happen if the printer is in an error state. Continue with these steps regardless.
  2. Disconnect the power cord from the rear of the printer. Figure 2: Disconnect the power cord from the rear of the printer c01869581.gif Image: Disconnect the power cord from the rear of the printer.
  3. Disconnect the USB cable from the rear of the printer. Figure 3: Disconnect the USB cable from the rear of the printer c01850063.gif Image: Disconnect the USB cable from the rear of the printer.
  4. Wait 30 seconds.
  5. Reconnect the USB cable to the printer. Figure 4: Reconnect the USB cable to the printer c01868577.gif Image: Reconnect the USB cable to the printer.
  6. Reconnect the power cord to the printer. Figure 5: Reconnect the power cord to the printer c01869582.gif Image: Reconnect the power cord to the printer.
  7. Press the Power button (c01602202.gif ) to turn on the printer.
  8. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Restart the computer Restarting your computer might resolve the issue.
  1. Save the latest changes to your files, and then close all your open programs.
  2. Click Start , and then click Shut Down . A dialog box opens.
  3. Select Restart . Most computers turn off, and then turn on again automatically.
    NOTE: If a dialog box opens with a message that it is now ok to turn off the computer, press the power button on the computer to turn it off. Then press the power button again to turn it on. After a few minutes, the computer is ready to print again.
  4. Reopen the file that you want to print, and then try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution four: Check for blank pages in the print preview If the printer prints all pages correctly, but it adds blank pages to the printout, check for blank pages in the print preview.
  1. In most programs, click File , and then click Print Preview . If the program you are using does not have this option, consult the program manufacturer.
  2. Review the print preview for blank pages.
  • If the print preview reveals blank pages, delete the blank pages in the document, and then try printing again.
  • If the preview contains no blank pages, continue with the next solution.
Solution five: Check the USB cable If the printer connects with a USB cable, a faulty connection might cause the issue. Follow these instructions to check the USB cable.
  1. Make sure that the USB cable inserts all the way into its port on the rear of the printer. Use some pressure to push it in all the way. Figure 6: Insert a USB cable into the rear of the printer c01868577.gif Image: Insert a USB cable into the rear of the printer.
  2. Make sure that the USB cable inserts all the way into its port on the computer. Use some pressure to push it in all the way.
  3. If the issue persists, try replacing the USB cable with a known good cable.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution six: Check the printer settings on the computer Issues with the printer settings on the computer might cause the printer to print blank pages. Follow these steps to check the printer settings on the computer. Step one: Check the default paper settings Make sure that the default paper size matches the width and length of the paper loaded in the tray. If the paper loaded in the tray is different from the paper size setting, the printer might print blank pages. For instance, the issue might occur if legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the paper size setting is letter (215 x 279 mm (8.5 x 11 in)). Follow these steps to check the default paper settings.
  1. Click Start (c01827528.gif ).
  2. Click Printers and Faxes . The Printers and Faxes folder opens.
  3. Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences . The Printing Preferences window opens.
  4. Click the Paper/Quality tab, and then compare the settings in the Paper Size drop-down menu with the paper in the tray. If the size of the paper in the tray is not the same as the setting in the Paper Size drop-down menu, change the setting:
    1. Click the Paper Size drop-down list, and then select the size of the paper that is in the tray.
    2. Click Apply to save the settings, and then click OK to close the Printing Preferences window.
Step two: Print a test page Follow these steps in the order presented to print a test page. A test page might help determine if the printer installation caused the problem.
  1. Click Start (c01827528.gif ).
  2. Click Printers and Faxes . The Printers and Faxes folder opens.
  3. Right-click the printer icon (c01532298.gif ), and then click Properties . The Properties window opens.
  4. In the General tab, click Print Test Page . The printer prints the Windows XP Printer Test Page. Figure 7: Example of Windows XP Printer Test Page c01532301.gif Image: Example of Windows XP Printer Test Page.
  • If the Windows XP Printer Test Page prints successfully, you do not need to continue troubleshooting.
  • If the page is blank, continue to the next solution.
Solution seven: Print from an alternate program Follow these steps to try printing from an alternate program, such as Microsoft Notepad or WordPad, to determine if the current program is causing the issue.
  1. Browse to the location of your saved document, right-click the file, and then click Open With . A window opens with a list of programs.
  2. Select a program other than the program you are currently using to print the document.
  3. Open the file in the program, and then check the contents.
    NOTE: Most files open in plain text applications, such as Notepad or WordPad, even if the contents include unusual symbols or text that does not make sense.
  4. Try to print the file:
    1. Click File , and then click Print . The Print window opens.
    2. Select your HP printer from the Select Printer drop-down menu, and then click OK .
    If successful, the printer prints exactly what displays in the program window.
    • If the document prints successfully in the alternate program, you do not need to continue troubleshooting. The issue is likely specific to the program you are trying to print from. Consult the program manufacturer for assistance.
    • If the document still prints blank pages in the alternate program, continue to the next solution.
    • here are a couple things you can try hope this helps you

Apr 19, 2013 | HP Deskjet 2050 All-in-One Printer

1 Answer

Have tried printing from computer and tried printing test page from printer. both times the pages come out blank.. how do I check the toner levels in printer. thank you


The draw back of inkjet technology printers are, if it is not using quite long period of time,cartridge nozzles will dry up, result printer will act just like a printing some thing but nothing will come on paper(blank page) even ink levels are showing full.
Try to recover the both cartridges through 'clean print cartridge' process from the system,if not better consult cartridge re-filler to clean the nozzles..Replace new cartridges if above said methods are not worked out.

Nov 10, 2012 | HP PhotoSmart 7760 InkJet Printer

1 Answer

Missing lines of print


hello
You either have to change the ink cartridge or try to clean the ink cartridge nozzles as described in the user manual;
http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf
On page 54 it states the following:

To clean the ink cartridge nozzles:
1 Load plain paper. For more information, see "Loading Paper" on page 19.
2 In Windows XP, click Start-Control Panel-Printers and Other Hardware-Printers and
Faxes.
In Windows 2000, click Start-Settings-Printers.
3 Right-click the Dell Photo AIO Printer 924 icon.
4 Click Printing Preferences.
The Printing Preferences dialog box opens.
5 Click the Maintenance tab.
6 Click Clean Print Cartridges.
7 If the print quality has not improved, click Print Again.
8 Print your document again to verify the improved print quality.
9 If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print
your document again.

hope this helps.

Feb 17, 2012 | Dell 924 All-in-One InkJet Printer

1 Answer

Printing but page comes out blank


To allow for full use of the cartridges, some printers continue to print even after the cartridges are completely out of ink. First, check the ink levels. If the ink level indicators show that a cartridge is low or empty, replace the cartridge.
If not, try to restart the printer. Restarting the printer might clear the issues and allow the printer to function correctly again.Press the power button to turn-off the printer then unplug the power cord from the back of the printer, and the USB cable(if connected). Leave unplug for 30 seconds then reconnect the USB cable and the power cord.
If issue persists, try to reboot your computer. Restarting your computer might resolve the issue. If the printer prints all pages correctly, but it adds blank pages to the printout, check for blank pages in the print preview.
If the preview contains no blank pages, check the printer cables. If the printer connects with a USB cable or an Ethernet cable, a faulty connection might cause the issue.
If the issue persists, check the printer settings on the computer. Issues with the printer settings on the computer might cause the issue. Follow these steps to check the computer: Step one: Check the default paper settings. Make sure that the default paper size matches the width and length of the paper loaded in the tray. If the paper loaded in the tray is different from the paper size setting, the printer might print blank pages. For instance, the issue might occur if legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the paper size setting is letter (215 x 279 mm (8.5 x 11 in)).Follow these steps to check the default paper settings.Click Start then go to Printers and Faxes .Right-click the icon for your printer (c01532298.gif ), and then click Printing Preferences . Under Printing Preferences window click the Features tab. Compare the settings in the Size drop-down menu with the paper in the tray. If the size of the paper in the tray is not the same as the setting in the Size drop-down menu, change the setting:Click the Size drop-down list, and then select More . The Size is window opens.Select the size of the paper that is in the tray, and then click OK .Click OK in the Printing Preferences window, and then click OK in the Properties window. Step two: Print a test page A test page might help determine if the printer installation caused the problem.Click Start , and then click Control Panel .Right-click the Printers and Faxes folder (c01532297.gif ), and then click Open.Right-click the printer icon (c01532298.gif ).Click Properties .In the General tab, click Print Test Page . The printer prints the Windows XP Printer Test Page.If the Windows XP Printer Test Page prints successfully, you do not need to continue troubleshooting.
If the page is blank, print from an alternate program to determine if the current program is causing the issue.Browse to the location of your saved document, right-click the file, and then click Open With .Select a program other than the program you are currently using to print the document.Open the file in the program, and then check the contents.(Most files open in plain text applications, such as Notepad or WordPad, even if the contents include unusual symbols or text that does not make sense). Try to print the file. If successful, the printer prints exactly what displays in the program window. If the document prints successfully in the alternate program, you do not need to continue troubleshooting. The issue is likely specific to the program you are trying to print from. Consult the program manufacturer for assistance. If the document still prints blank pages in the alternate program, disconnect other devices. Other connected devices, such as scanners, MP3 devices, or other printers might cause conflicts in the communication between the printer and the computer.
If the issue persists, go to this link for the rest of the troubleshooting steps. Go directly to solution nine. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&lc=en&dlc=en&product=3390949&tmp_track_link=ot_search#N46

Apr 03, 2011 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

My hp deskjet 6940 inkjet printer doesn't show me level of ink in cartridge


Print a diagnostic page If the steps above have not helped, print and evaluate a diagnostic page to see if the cartridges or the printer is causing the problem.
  1. Make sure the printer is on and loaded with unused, plain, white paper.
  2. Press and hold the Power button and then press the Cancel button. Release both buttons. The diagnostic page prints. Figure 1: Power and Cancel buttonsc00584735.gif 1 - Cancel button 2 - Power button
Step 4: Note which cartridges printed which areas of the diagnostic page You must identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you will know which cartridge is the problem. However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different diagnostic page patterns. Your diagnostic page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed. Figure 2: Diagnostic page layout (the patterns in each area may look slightly different on your page)c00584715.gif 1 - Printed by the right cartridge 2 - Printed by the left cartridge NOTE: If you are printing in reserve mode (one cartridge is missing), the missing cartridge's area of the diagnostic page will be blank. Step 5: Check ink levels NOTE: If you have installed a refilled or remanufactured ink cartridge, or a cartridge that has been used in another product, the ink level indicator is inaccurate or unavailable. Look in the middle of the diagnostic page. The bars with "E" (for "empty") and "F" (for "full") at each end show the ink levels in the cartridges. As ink is used, the solid color changes to a faded color. Figure 3: Left (tri-color) cartridge almost full - right cartridge emptyc00235259.gif Figure 4: Both left and right cartridges almost fullc00235260.gif

Feb 22, 2011 | HP Deskjet 6940 InkJet Printer

1 Answer

Printer window displays in foreign language. need english. pages come out blank.


  1. From the main menu, use the left and right Arrow buttons to scroll to Setup.

  2. Press the Select button .

  3. Press the right Arrow button until the heading you want appears on the display, and then press the Select button .

  4. Use the left and right Arrow buttons to scroll through the available menu items.
  5. When the setting (language) you want appears on the display, press the Select button to save the setting or enter the submenu.


  6. For Blank printout:Ensure you installed the ink cartridges correctly and removed the sticker and tape from each cartridge.

Clean the cartridges:
To clean the ink cartridges from the operator panel:
  1. Load plain paper. .

  2. From the main menu, use the left and right Arrow buttons to scroll to Maintenance.

  3. Press the Select button .

  4. Use the left and right Arrow buttons to scroll to Clean Cartridges.

  5. Press the Select button .

The cleaning page prints. You may discard the cleaning page when printing is complete.
To clean the ink cartridge nozzles:

  1. Load plain paper.
  2. In Windows XP, click Start® Control Panel® Printers and Other Hardware® Printers and Faxes.

Click Printing Preferences.

The Printing Preferences dialog box opens.

  1. Click the Maintenance tab.

  2. Click Clean Print Cartridges.

The cleaning page prints. You may discard the cleaning page when printing is complete.

  1. If the print quality has not improved, click Clean Again.

  2. Print your document again to verify the improved print quality.

If you are still not satisfied with the print quality, wipe the ink cartridge nozzles, and then print your document again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe

Jan 20, 2011 | Dell 946 All-In-One InkJet Printer

1 Answer

Reading no paper paper tray is full


Instructions
  1. Check the display for an error message. If the display reads "Clearing paper from printer," the engine has detected a jam and is attempting to eject the jammed pages automatically. These pages will often be blank.
  2. Check the display for "Performing PRINT/STOP TEST" or "Performing SERVICE TEST." Either of these messages indicates that the printer is going through a test procedure that may eject blank pages.
  3. Reduce the amount of paper in the input tray if the printer is feeding multiple blank sheets at a time. The printer will pull extra pages through if the input tray is overfilled.
  4. Replace the paper in the input tray with the correct size if needed. If the 4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
  5. Replace the ink cartridges if certain colors are blank on the page. Replace the black cartridge if printing a black text document that is coming out blank. The printer may attempt to print even if the ink level is low or empty, but will unable to print anything on the page, causing it to come out blank.
  6. Remove the sealing tape from newly installed cartridges. The tape covers the print heads and should be removed before installing the cartridges. If the tape is left on, it will prevent ink from getting on the pages as they print.
  7. Press the "Check mark" button on the control panel to enter the printer menu. Run a diagnostic so the printer can attempt to determine the cause of the blank pages printing. Press the up or down arrow to select "Diagnostics." Press the "Check mark" button. Press the "Down" arrow to highlight "PQ Troubleshooting." Press the "Check mark" button. The printer runs a diagnostic and returns to a ready state when done.

Jan 08, 2011 | HP LaserJet 4600 Printer

1 Answer

Print outs are blank, cartridges are fairly new, indicator shows there is ink almost a full cartridge! why doesn't any think print out?


The ink-jets that s[t]uck ink from the cartridges and spray the ink onto the paper are CLOGGED.

Use the printer-software on your computer to run a few "print-head-cleaning" cycles.

Jan 05, 2011 | Office Equipment & Supplies

1 Answer

Leaving black streaks down paper? Ink cartridge


If this started after cartridge was replaced, then it is probably defective.

Take the cartridge out and take a look at the print head. Clean the print head.
Put the cartridge back in
Try and feed paper (not printing anything on it, if you can not get it to just feed paper, print a blank page) and see if it still has lines. If so, you are probably going to have to clean ink from inside the paper feed area. If not, try using it for a while and if it starts again, get a replacement cartridge. You might want to save some of the bad prints to show the clerk and try to get the new cartridge under warranty.

Mar 18, 2010 | IBM Infoprint 1612 Express Printer

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