Question about NEC Electra Professional ETW-16DC-2

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I have a NEC ETW 16DC-2 phone that does not ring with calls

The phone does not ring with incoming or intercom calls. I know the phone can be programmed somehow but I dont have my manual.

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  • audrey349 Jan 12, 2009

    The phone still does not ring and the speaker does not work either. :( Sorry. I appreciate your efforts. I'm beginning to think it may be a bad phone.

  • drowl87 Apr 03, 2009

    I also have the same phone system (Electra Professional Level II), but I can't figure out how to change which phones ring with outside calls and which ones don't. The intercom and everything works like it should, I just want to make one particular phone ring when we get calls from outside the office.

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  • 16 Answers

The telephone instrument you have can be used on the NEC Electra Professional Level I, and the Level II systems (and under some conditions the NEAX 2000 series). Codes for features are somewhat different based on the system. It is possible that your phone is in "Do-Not-Disturb" if other phones on your system actually ring when they are called via the intercom (on the Level I and Level II systems, initial intercom ring is a system wide setting). The cancel DND code is: Level I system: with telephone idle, press <FNC>, dial 60, press <FNC>. Level II system: with telephone idle, press <FNC>, dial 69, press <FNC>.
It is also possible that your ring volume is very low. To adjust, press <SPKR>, dial 601, then adjust volume using the up/down keys at the bottom of the phone (press <SPKR> when finished. If your system is programmed to access an outside line when you press <SPKR>, you will need to press the <INTERCOM> button first.)
If your system is set for voice intercom, people calling your phone can make it ring by dialing a "1" after your intercom number.
If you do all this and your phone still won't ring on incoming calls, let me know and we'll have to go into system programming to correct it.

Posted on Jan 12, 2009

  • Eric Conrad Jan 13, 2009

    If indeed you have no sound when you press the speaker button, it may well just be a bad phone. It is possible that the speaker is simply unplugged inside the phone and with a phillips screwdriver you may just be able to fix it. Otherwise, it will likely need replaced.

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