Question about NorStar T7316E Corded Phone

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I cannot change the voice mail to pick up the primary greeting

I have managed to change the greeting but the system won't allow me to select the primary greeting or any other one for that matter. I think it is in the feature 981 and then select the greeting but it won't change it. The previous employee here had a set greeting but I don't know her employee password or how she got the greeting in the system? I really need the manual so if someone out there has one or knows where to get it I would appreciate it

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Check on line just type in norstar mail they are everywhere..

Posted on Jan 07, 2009

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How to leave a voicemial message


There are three elements to voice mail; having a Panasonic brand voice mail system, recording the greetings, and setting call forward conditions. Which ones have you done?

The default access to voice mail is extension 500 on the intercom, but we used to use 165. When you dial it, the lady says "welcome to the Panasonic voice processing system". If she doesn't or you're asked for a password, or you have not done the tutorial, then you need to do that and it guides you to the setup of the greetings, name, and password change. After that, you dial *710x 500 (or your VM access) # on the inercom to set call forward to voice mail, with 4 being no answer (my preference since it gives me the option of answering the 2nd call or letting it fall to voice mail), or 5 for Busy/No Answer.

The message manager (mailbox 998) and the system owner (mailbox 999) has the ability to access and change how the voice mail system performs. The owner can change your name for the directory or reset your password and/or
setup or delete your mailbox.

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If you are using an Active Voice product (typical w/ NEC) you need to change the hours of operation on the voice mail system. "Night Mode" only changes the ringing characteristics of the phone system and where calls ring, not the greetings that play on the voice mail. The voice mail plays a particular greeting (Day/Night/Holiday) based on the time of day specified in the schedule. The system administrator for the voice mail would have to make this change.

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The Voice Mail be it a TVA or TVS, has a console program and password that will let you log into it and see where everything is located. The dealer should have provided instructions and passwords for administering the system.

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Make sure the answering system is on. (You can use either the base Answer On button or Menu > Message Play (press Select) and then 8 on the handset.) Make sure the memory is not full; the unit can hold ~64 messages including the greeting. The base will show a flashing "Full" when the memory is full.

Finally make sure the system isn't set to "Greeting Only". From the handset, press Menu and navigate to "Initial Setting" then press the right arrow. Scroll to "Set answering" and again press the right arrow. Scroll to "Recording Time" and again press the right arrow. Select the choice you want either by scrolling or by pressing 1 through 3. If you press 0, you get Greeting Only. Press Save and then Off.

Please note that the unit's answering system is not compatible with Voice Mail service from your telephone line provider. You will need to have the Voice Mail disabled or leave the unit's answering system off.

The manual is available here: http://service.us.panasonic.com/OPERMANPDF/KXTG2431.PDF for more information.

I hope this helps.

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I'd like to change the greeting that picks up when our customers call but I can only seem to change the greeting to my extenstion...please help


It requires access to the voice mail system. Generally, that is done from mailbox 998. There are different procedures for the TVA or TVS system and even other procedures if you have a TA-824 with DISA.

I guess I'm trying to say, post back with the model number of the phone system cabinet and voice mail and we can go from there.

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Hi,

To turn off voice mail please dial ##002#, this would do the trick.

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When you log into the mail box, option 8 will be for personal options. Then option 2, will allow you to record your personal greeting. If this is a Startalk vociemail.

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the night mode message that is being used is the main phone's (phone with lowest Ext. number) night mode message that was customized through it's voice mail.go on the main phone and listen to its voice mail. (voice mail ext. usually 165)continue listening until you hear some options.select the voicemail management optionthen select the change personal greeting optionthen select the after hours greeting optionhope this helps!

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1 Answer

Greeting message


Since you asked this question in a 76xx forum, you have a TDA phone system. A TDA has timers that set where unanswered phone calls route to, one of the ports being voice mail/auto attendant.

There is no "simple" explanation for setting auto attendant. Each installation is different. You first of all, have to know which phone system and voice mail you have, then, know how the AA was set up.

For example, in a TVA voice mail, the setup is visual. you log in via the console and drag icons to the screen that maps the call routing. Since you start with custom menu 1, it sets your custom greetings 1,2,3, etc. In a TVS, you build custom service menus by hand.

While phone intercept is straightforward, trunk (line) is not. The voice mail knows whether the call is coming from a phone or a trunk and each has to be defined. In the case of an extension, you already know it goes to a voice mailbox and plays the greetings established for that person. In the case of a trunk, it may be a different greeting for each trunk for day, night, lunch, and break. Those parameters are all set in the TDA and TVx both.

I hope your head hasn't spun around several times, but the best idea is to sit with your voice mail administrator and phone system installer and get the picture of how the system was designed. You should get specific instructions of how the system handles calls and how you change greetings. You need to get the passwords and instructions for mailboxes 998 (message manager) and 999 (system manager) and a location of all greetings.

If you're into learning, a copy of the manuals for the voice mail and the windows software (if TVA) should have been delivered to your site with the system. In addition, the PT Programming manual (PTPM) can be requested from your dealer and it will allow you to make changes to your TDA.
Spending 5-10 hours with the manual some time will give you a better idea how the systems work.

Also, a spare PC with USB ports and a network card could get you remote maintenance from your dealer and maybe get you free or reduced cost maintenance and changes.

I know this is probably not the answer you're looking for, but I hope it helps.

Carl




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In order to record an alternate greeting, you sign into your voicemail. Select Admin, Select Greet, Select Choose (and select which greeting you would like to use eg..Prime or Alt) Once you select the greeting. The voicemail is set to use that greeting. To record that greeting, go back into Admin, Select Greet, Select Rec, and record and save your greeting.

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