Question about Sony VAIO PCV-R558DS PC Desktop

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I cannot burn or write CD's. Vaio PCN-9W2M

I used to be able to write and burn discs. Now the PC does not recognize the blank disc.

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  • castlemore Jan 07, 2009

    I'm not too good with this stuff. How do I uninstall and re-install the burner software. I really appreciate your time taken to answer. Thanks.

  • castlemore Jan 09, 2009

    Hi,

    I managed to uninstall the DVD-ROM and then Windows reinstalled it on start-up. The problem was not resolved. It sounds like the disc tries to engage and fails, repeating this clicking sound. Do you think it is the laser or something mechanical?

    Thanks for your help.

    Castlemore

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This has happened to me before. I had to uninstall my burner's software and then reinstall it. I had Microsoft working on it for days but it was taking them to long so I did my thing and that was over 2 years ago now.
You Can Do It!!!

Posted on Jan 06, 2009

  • Phillip Whisenant
    Phillip Whisenant Jan 08, 2009

    Hi,

    You say you are too good with this type of issue? If I were you go to www.microsoft/support.com (this is not a link itself,you will have to type this into your address bar)there you find a FREE Chat line for support. This is very safe. Click on Chat Support. An istallation will occur. Just follow the directions given to you. Explain the issue with the Technician that is on the chatline. They may ask you if they can take control of your PC. Microsoft Assist. I have used this several times. Very Very safe,no worries. Let them remotely contorl your PC and repair this Burner issue you have. I hope you get this resolver quickly.This way is best for you and you can watch what they do and learn lot's from this. Great Luck!! You will get this resolved by using Microsoft Suuport Chat Line. Thay are extremely nice folks on there!!!

    Phil

  • Phillip Whisenant
    Phillip Whisenant Jan 09, 2009

    Yes it sounds like that may be your problem. Is your CD-Rom a combo: CD-DVD Rom in one or are they seperate? I purchased aPioneer combo drive for $49.99 at Best Buy a few years ago. They are cheaper now and very easy to put in.

    If I were you I still would go to the Microsoft Support Chat line and let a Tecnician check things out for you before I wentout an purchased a new drive/Burner. They could tell you 100% sure if it is a mechanical problem or not.Might save you Money!!

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