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I was chattiong and became disconnected. You say activate my account but I cannot see where to do that

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  • oli_phillips Jan 09, 2009

    I contacted you because I had spent some time trawling the net and Philips' multiple sites and was unable to register my new phone in order to obtain an instruction manual in English. I was given two or three website addresses by you. Two would not open with Google saying I had the details wrong and the other was in French.

    I was disconnected then and found it very difficult to get back to my account without going through the entire process again including the payment of another 19 dollars. I was then given a site which wanted 39.99 dollars for the manual. They bombarded me with emails as I mulled over how desperate I was. Eventually we agreed to pay the figure only for it to turn out that they did not have the manual in any language. A total waste of time.

    I went back to your site and was then asked what my problem was. I thought you had all the rpevious correspondence from the last two hours on your screens. I certainly had.

    I was then given the address of a Philips website. When I went to it, I realised I had already tried this before contacting you and they did not recognise the item I was inquiring about.

    So I wasted a lot of time and got nowhere. I then phoned Philips, was directed accordingly and obtained the manual without charge.

    To your credit you have emails me to say that no charge will be made. Thank you for that,.

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Once again i am pasting the link to the manual you requested... for some reason it is giving me errors in pasting a live link so we will try once again.

http://www.p4c.philips.com/files/c/cd4451b_37/cd4451b_37_dfu_aen.pdf

Posted on Jan 06, 2009

  • Roberta Smith
    Roberta Smith Jan 09, 2009

    the website i provided does provide the english manual that you asked for... i checked that... the model number shown is incorrectedly stated but the manual is correct when you open it. glad you got your manual... from the same source that i gave you...



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