Question about HP DesignJet 90 - printer - color - ink-jet InkJet

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Document failed to print

Os winxp sp2 / sp3 plotter hpdesignjet 500 plotter driver v6.07 data file version 2.1
connected by usb cable, print only one at start only 2 lines and message display " document faild to print " the same plotter if connected to other laptop prints successfully have tried formateed the machine, and installed drivers freshely with licence quick heal pack updated went through scan and then installed drivers of plotter, printer for a day, and started to display the message, the problem is with 2 of my desktop machine

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Http://www.hp.com/#Support

Follow the link and get the correct driver and get installed

Posted on Jan 19, 2010

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I cant seem to get my printer to scan - please could you advise? it prints and copies just fine.


Which model Canon All-in-one do you have? What OS is on your computer? Wired or wireless connection - if wired USB, then try a new cable. Scanners often fail when the printer works due to a lack of bi-directional communication with the computer.

Did you install the Canon drivers (or full software) if available? These are available here: http://www.usa.canon.com/cusa/support/consumer for supported OS versions for each model. Click on Printers and Multi-function then the product family and then the model. Make sure to select x64 if you have a 64-bit Windows OS. Not all Canon all-in-ones have support for scanning under the Mac OS.

For USB printers, if you plugged in the data cable before installing the Canon drivers, you usually get a generic driver that only runs the printer. If you have done this, then uninstall the driver and remove the data cable before installing the Canon software.

For networked printers, sometimes you need to connect the printer via USB and install additional setup files to get the scanner to work. (Not all scanners work over a network; with a wireless network, signal loss can be a problem.) Again it depends on the model - check the documentation.

Next are you trying to use the buttons on the all-in-one or launching the scans from the computer? If you are using the buttons on the scanner, you need the full software (MP Navigator for Windows) installed and a monitor program running on your machine. Otherwise, you will be limited to launching a scan from the computer. (Please note: you need to set up the destinations for the scan buttons in the software first; so scan from the computer at first to see what the best default settings are for most of your documents.)

I hope this helps.

Cindy Wells

Feb 06, 2011 | Canon Office Equipment & Supplies

1 Answer

I can,t getmy printer to print from the computer. I have try everything.


What OS are you using? Check that you have the correct (latest) driver for your printer available here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1138346& Select your OS and click Next. Uninstall the old driver and disconnect the data cable (for directly connected printers) before installing the driver. For those Windows OS versions that include the driver with the OS, if the driver isn't automatically, check Windows Update for new updates (check for Optional Updates).

Are you getting any error messages (flashing lights on the unit)? Paper jams or low ink could be the problem.

Since the printer is a USB printer, try a new USB cable or a different USB port on the computer. Try a direct connection if you use a print server or USB hub. Check that the USB ports are working with a known good device. (For Windows, check if the USB ports are active. They can be turned off for security or power savings. The first is under the Device Manager (also check the driver status for the USB itself); the second is part of the Advanced Settings from the Screen Saver.)

Are the print jobs going to the queue and staying there? What is the printer status? For Windows, see the Devices and Printers Control Panel (older versions of Windows gave Printers and Faxes, IIRC). Try clearing the print jobs. For Windows, you can force this to empty by stopping and restarting the print spooler. Use the Command Prompt (for Vista and Win7 right click and choose Run as Administrator) Start > All Programs > Accessories > Command Prompt.
Type "net stop spooler" at the first prompt without the quotes followed by enter. Type Y if you get a warning about stopping the Fax Service. On the next line, type "net start spooler" again without the quotes and then hit enter. When you get a third prompt, restart the computer. Then check your printer queue. (You could do only the first step and then restart; however, you will need to go for a coffee break after the restart.)

Once the queue is empty, try a new print job. Next try resetting the printer. Unplug the printer (from both the computer and the outlet) and remove the data cable (from both the computer and the printer). Wait a short while and then reconnect everything. Try printing again.

Try printing a different type of file from another program. For example, PDFs sometimes won't print from Adobe Reader. This could result from a damaged PDF, a problem with Adobe Reader or something else. You can try using the Advanced Printer Properties (click the box when you select which printer you want to print to) and try printing the document as an image. Also try printing the same document from another computer/printer (transfer it to external media if you use another computer to minimize additional file transfer damage).

I hope this helps.

Cindy Wells
(BTW if you use a Mac, do not delete jobs from the Print Queue. Instead press Cancel at the printer. Otherwise, your computer may lose the connection to the printer.)

Nov 22, 2010 | HP Officejet 4315v All-In-One InkJet...

1 Answer

I want to scan a picture onto my laptop i connected the cables and evrything. ir prints fine. but it dosent want to scan and my printer is a dell 924


Did you install the full software (if available for your OS) before connecting the cables? Were you trying to launch the scan from the computer or the scanner? The scanner buttons will not work unless the full software is installed and the monitor program is running.

If you installed the generic OS driver, uninstall it and then unplug the data cable. Then download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1153481& . Select your OS and click Next then click on Drivers. Start scans from the computer first. (HP Solution Center has destination buttons that need to be set before the buttons on the scanner can work. Once you scan from the computer, you will have a better idea of the settings you should use as defaults for the buttons.)

Try connecting the printer directly to the computer, if you use a USB hub or print server. Also try a new USB cable. The scanner requires bi-directional communication and thus can fail even if the printer works. Your cable should be 6' or less in length.

WinXP, Vista and Win7 have options for scanning without the HP software. However, they do not work with the scanner buttons. Launch Paint (Start > All Programs > Accessories > Paint) and select File > Import from Camera or Scanner > From Scanner in any of the listed OS versions. Vista and Win7 also include Windows Fax and Scan (New Scan). Vista has included Photo Gallery that also can acquire Scans (this is available for Win7 as part of the Windows Live package download).

I hope this helps.

Cindy Wells
(additional information can be obtained here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1153481 )

Nov 09, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I am trying to scann some documents to my computer but the Dell 926 All in One keeps telling me the scan failed, first it telss me it has to download applications then it tells me to use the defaults....


Try a new data cable and a direct connection (if you have a print server or USB hub connected). Scanners require bi-directional communication and can fail when the printer itself works.

Do you have the full software installed or a generic driver? What OS do you have? To see what software/drivers are available: http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_ALL_A926&os=WLH&osl=en&catid=&impid= and choose your OS in the drop down menu. Did you launch the scan from the computer or from the all-in-one? Are you running the monitoring program on your computer (to launch a scan from the unit, this must be running to "listen" for the button press)? Did you set up the software for the destinations for those buttons? Launch scans from the computer first.

Uninstall any generic driver from the OS and unplug the data cable (USB). Then install the software or driver from Dell. Generic drivers often only run the printer.

The full software (and the monitoring program) are not available for Win7. You need to use Windows Fax and Scan (New Scan) or Paint (File > Import from Camera or Scanner) to acquire scans. XP and Vista can also use Paint. (Some versions of Vista also have Windows Fax and Scan as well as Photo Gallery that can acquire scans.)

I hope this helps.

Cindy Wells

Aug 10, 2010 | Dell 926 All-In-One InkJet Printer

1 Answer

Our 450C plotter is connected via E-Net Hub and has extened memory. The "Test Printer" works. However it will not complete an Auto Cad Drawing. The ready light continues to flash but the plotter stops. any...


This could be one of a number of things. The file being sent must be smaller than the total memory of the printer. Connect the computer directly to the plotter with a parallel printer cable and see if it prints. If you are using an OS newer than XP, try using the XP 32 bit driver. If you are printing from AutoCad 14 or older, upgrade AutoCad (newer uses Windows printer drivers). If you can print OK with the parallel cable, get new external JetDirect software from the HP website.

Jan 15, 2010 | HP DesignJet 450c InkJet Printer

1 Answer

Network Printing Issue. I'm running 2008 Domain Controller 2003 File and Print Server. Cisco 3560G switches No 3rd Party print management software User workstations are all Windows Xp Pro SP2 Printers are...


DNS errors then? can you map to the printer via hostname too? Are you sure you're not using SP3? When we upgraded to SP3, we had to use the new drivers. Try new drivers.Have you tried just rebuilding your print server? try sharing the printer off your computer in the data center and try t print to that. When you ping the data center from the user's computer... what is the delay?

Oct 13, 2009 | HP LaserJet 4250n Printer

1 Answer

When i'm going to print an autocad 2009 document to the hp 500 printer with jis b0 format and biger the spooler of the printer crashes and doesnt print


If you are using Windows Vista OS, then you know that you do not have the complete drivers that should make all the features of the plotter work ok. It is recommended that you go for XP or 2000. That way, better results including fonts are achieved. Remember also that this model is old and may not really work very well with all the features in Autocad 2009 Version. You can try the plotter on a machine running on 2007 version. Good luck

Apr 29, 2009 | HP DesignJet 500ps (42 in.) InkJet Printer

1 Answer

HI I HAVE JUST REPLACED THE INK IN MY CANON MP 760 PRINTER. ON THE PRINTER ITSELF HOWEVER, AFTER OPENING A DOCUMENT (WORD) TO PRINT, IT FAILS TO PRINT. THE PAPER IS STILL FED TROUGH AS THOUGH IT IS...


Check that is defined as default printer in 'installed printer' in Windows, and that you are not sending documents in printout to another non connected printer present in Windows under 'installed printers'.

Unplug completely computer from power socket and from USB for 10 minutes, to get rid of electrostatic problems on USB. Plug everything back and restart.

Check the USB cable, replace USB cable with a different one to check if it was the cable.

Uninstall printer from 'installed printers' in Windows (delete). Disconnect printer from USB, reinstall printer from printer software CD or downloaded driver. Connect printer to usb only after installing, or when explicitly required by software, this is important

Here is link to driver download, put your windows version in select OS box.

Apr 23, 2008 | Office Equipment & Supplies

1 Answer

450c Plotter apparently dead


Check the cable connections, and the cable connector inside the plotter. Make sure your cables are good.

Dec 29, 2007 | HP DesignJet 450c InkJet Printer

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