I received the blender last Christmas and on Christmas this year I used my blender and it started smoking and it smelled like the motor burned up. It said we have a lifetime warrantee on the motor and I need to find out how I need to go about getting a replacement.
First determine..if it is indeed the motor that is fried. Do this by not using the caraffe. Plug in the motor and run it by itself. If it runs fine without smoking again..It is the caraffe that is defective. If its the motor you are out of luck completely. Jack Lalanne is out of business. If it is the caraffe..which I suspect it is not...oil the rim of the bearing that is on the outside of your caraffe ..it surrounds the knurled part that is inserted into the blender...even if you are able to get the motor repaired..get in the habit of oiling the caraffe bearing after each time you use it. If you dont it will fail within months to a year of use Lalanne had they made in China..and using unsealed bearinga that rust out and the contents of the blender come out!! So I discovere dthat oiling that part each time after use..keeps my blender running smoothly. You might want to take yoru motor to a small appliance repairman..he might find something simple happened.. like a loose wire connection inside! If he does...you have a simple solution and a motor that works! Remember to oil the bearing a couple drops each time after use...and if yoru caraffe ever fails you can buy a new one..( Oil that one too!) at Cooking Toys..you can google for the address firstname.lastname@example.org
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You did not specify where the leak is coming from, so I can only guess and my guess is the base. Assemble gasket first, then blade plate and then base retainer. You can tighten the base tighter while the unit is on the motor base. the motor base will let you get it slightly tighter.
Jack Lalanne is out of the blender business. The bearing that surrounds the Knurled piece that you insert in the motor each time you blend are not "sealed" so consequently water gets in there and causes them to fail. They only thing you can do...is to buy a new caraffe from Cooking Toys ...google it... It will cost you 45 bucks plus shipping dont buy any extras! After you receive it BE SURE to oil ( a couple drops will do)the bearing that surrounds the knurled piece that is inserted into the motor each time you blend. Inthis way the unseale dbearing will remain lubricated and will last you awhile. Mine became frozen and I was able to un freeze it and my bleender works fine now for months! An dI use it 3 times a day! I expect I will have to buy a new caraffe..in the future because of corrosion...that I could have prevented with oil. Any questions? email@example.com
Take your motor to a small appliance repairman. It might just be a loose wire..inside that needs replaced or re connected then follow my tips below.
I have been thru the fire about this! I sent my Healthmaster in recd
another and it failed also. Almost always..it is the bearing that fails
in the caraffe that supports the blade. The bearings that Jack Lalanne
had installed in China..were not sealed...so they would allow water to
enter corrode and eventually all of your blenders contents would come
out thru the bottom! Or another thing that can happen is your blade
will freeze up due to corrosion....and become immovable. Jack
Lalanne healthmaster is out of business. I manged to get a refund form
Tristar..Lalannes distributor..BECAUSE they authorized me sending my
blender back for a new one...and then they cashed my shipping check and
then threw out my blender!!!!! I also had to call for weeks till I
drove Tristar insane...so they ponied up the dough So I doubt you can receive any money. But this is what you CAN do! 1)
If your motor functions well..you can buy a new carafe for 45 dollars
or so from Cooking toys ( google cooking toys and it should come up) 2)
OR if your cheap like me...and your blade doesnt rotate easily due to
corrosion and your caraffe isnt leaking much...put a couple drops of
oil on the outter rim of the bearing ( That would be located directly
on the bottom of the outside of the caraffe..it surrounds the knurled
metal part that is inserted in the motor for blending. My blade was
corroded and leaking a tiny bit..I put some olive oil on the bearing
and it worked great! I have ben able to use my caraffe for a month
now...when I expected to have to buy a new one from "Cooking Toys"
Which I will do if this one fails. 3) If you buy a new caraffe form
cooking toys..my advice? OIL THE BEARING WITH A LITTLE OIL...(any kind
of vegetable oil) AFTER EACH TIME YOU USE IT! I SUSPECT IT WILL LAST
INDEFINITELY>>>BUT TIME WILL TELL!