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Can not register my smartglobe

Just bought a smartglobe
Installed the program
ran program
screen came up asking what age group, so slected 9-14
plugged in pen
hit download
quick "progam starting downlaod" (i think, flashed by too quickly to be sure)
pen does not seem to be dowloaded
can not get screen to register product to appear
attempted to uninstall & reinstall cd, however will not allow, says access denied though I am administrator ...

I did not think this was going to take up so much time ...
my product registration code is JCHGN

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  • Anonymous Jan 25, 2009

    me pasa lo mismo, no puedo descargar el smart pen, hace mas de una hora que se estar formateando.



3 Suggested Answers

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A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

  • 55 Answers

SOURCE: I lost my access code

You can try contacting customer support at or 800-762-7846, but the product is discontinued so I'm not sure if you can get another one or not.

Posted on Dec 22, 2010

  • 1 Answer

SOURCE: Hi I have a problem

get the pen and take batteries out then look for a white sticker w/black text

Posted on Dec 20, 2011

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