Question about HP OfficeJet Pro k550 Printer

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Will not do anything

I have a solid green light and solid amber light. I unplugged it and it goes right back to it.

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  • Sundby Apr 23, 2009

    Printer wouldn't print, ink cartridges were changed that were getting olw, but now the green light and amber light won't go off and it won't print. I have change cartridges many times before as we have 3 of these printers at work and have nere had this problem. I have checked and rechecked all the doors, but still not working.

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  • HP Master
  • 419 Answers

You probably have a "door" sensor indicating it's open..

The doors to check are:
- cartridge bay door
- rear duplexer or back panel (is it in place?)
- top hinged flap.

Posted on Jan 23, 2009

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Posted on Jan 02, 2017

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