Question about Xerox One Touch 2400 Flatbed Scanner

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Iam trying to scan a document on my flatbed xerox 4800 but it keeps saying please unlock your scanner then it gives me time to do it but i dont know where to unlock it

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  • maxne Jan 26, 2009

    i too 've got the same prob.. i tried unlocking the key at the back though it is already in the unlock position. The scanner gives me the same msg.. I even lost all my files which was on the paperport. suddenly vanished from my comp.. dunno wat hapend.. all important ones... also the adaptor is not working.. though tried changing that nothing reallyh happened....

    can somebody really help me... this is my office scanner and once they come to know it they bombard my brains off...

    Even tried removing and reinstalling the software... nope nothing all in vain.,..

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You might have two program trying to use the scanner at the same time & the scanner is confused.Find out what programs you are using.Hint...even printer programs may use scanner drivers. 2nd.you MUST use the EXACT scanner driver for your scanner. Windows will see the scanner "locked out"

Posted on Jan 07, 2009

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This Scanner has a lock located on the underside to lsecure the scanner head when in transit.
Locate this switch underneath the scanner and move to the unlocked position. Voila !

Posted on Jan 20, 2009

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Hello.


I am a Support Engineer with Xerox Scanners.

The Xerox 4800 do not have a supported Windows 7 driver. The scanner only supports Vista, XP, 2000, ME, and 98. I recommend trading the Xerox 4800 for a supported windows 7 scanner.

Please feel free to contact us by calling 800-648-0410.


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