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In order to replace the cartriage, please follow the steps below:
1 Keep the printer on. 2 Lift the printer (scanner unit) until the scanner support keeps it open. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. 3 Squeeze the tabs on the cartridge lids, and then lift the lids. 4 Remove the old cartridges. 5 If you are installing new cartridges, remove the stickers and tape from the bottom of the cartridges. 6 Insert the new cartridges. Make sure the color ink cartridge is secure in the left carrier and the black cartridge is secure in the right carrier, and then snap the lids closed. 7 Lift the printer (scanner unit) and push the scanner support back while lowering the printer (scanner unit) until it is closed.
Hi there For troubleshooting purposes, Perform the following:
1. Open the printer and remove all ink tanks.
2. Insert a single ink tank in the printer then close the cover.
3. Confirm whether the printer recognizes the installed tank properly. If it does, it will indicate it does not detect the other ink tanks, as they are not currently installed in the printer.
4. Repeat steps 1-3 with another ink tank.
5. If the printer at any time indicates two of the same ink tanks are installed, the cause will be the last tank installed. For example, if you inserted an ink tank earlier, and you later inserted another ink tank, and it said two of the same inks were installed, the cause of the issue is the last ink tank.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
It could be a "short-circuit" type of electronic problem inside the colour cartridge.
Turn the printer off.
Remove the colour cartridge.
Purchase a new colour cartridge.
Turn the printer on.
If you still get the error, take the printer to a qualified technician.
When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.
Clean the contact points on the cartridges with a dry, lint-free cloth.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth.
Use a dry, lint-free cloth to remove moisture from the contacts.
5. Insert the cartridges back into the printer.
6. Close the top cover.
7. Try printing again.
If you still cant communicate try with new cartridge .
hi penned2you, when you say that you have installed new colour cartridge, is it a new refilled cartridge or an original from the manufacturer? cause if it is refilled then most of the time depending on the level of ink that was in it... the printer will not accept it, when you say you have tried different ones, do you mean different empties that were in there before? cause if it is then the printer will not accept them either. to get them to be accepted you have first know that the printer stores 3 cartridges in memory and so you have to let it read for eg. the colour catridge #i, then #2 then #3, after cartidge #3 is inserted then colour #1 will now be accepted. the same goes for the black if you're using original cartridges then these steps dont apply... the only thing i know of to rectify the problem is to clean the printer cartridge contacts and then cleaning the carriage contacts. if done correctly it should work. if not then give me some more info on your situation, casue i would suspect that the printer itself maybe damaged (if it is infact you have inserted more than one different new original cartridges) if these intructions helped in any way please rate it and also to let me know how it turns out.
I had the same problem. Try cleaning the print heads. They tend to clog. Remove the cartridges, then remove the print head. Tilted slightly, it comes out easily. Run very warm to hot water over the print heads until they all run clear. Use a turkey baster to apply strong pressure to each head until it runs clear. Blow off the excess water with mouth or blow dryer. Insert into the printer and proceed to print. If that doesn't solve it, you might have a bad cartridge, but there isn't much that can go wrong with the cartridge. I have an ip4200 and an MP830. They have the same print heads and same cartridges. I have cleaned each twice and they work like new.