Question about Sony PlayStation Portable (PSP) Console

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UMD is not working but everthing else is

When i turn my psp on its works perfectly fine but when i put a game in it doesnt work.My music and everything else is fine.I had a look through everything and i found this thing in the "Game" and it was called "Certificate Utility" what is this?? and in the "Network" i found an "Online Instructions Manual" and "Remote Play" what are these?? How do i delete them if i have to and can some 1 please help me.

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Re: UMD is not working but everthing else is - Sony PlayStation Portable (PSP) Console Video Game Consoles

Does that work on all psp

Posted on May 29, 2007

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Re: UMD is not working but everthing else is

Certificate Utility" Online Instructions Manual" and "Remote Play These are all programs to help and verify ur psp, u cant delete them, and for ur umd , i had the same problem, simply enough all i did was backup my memory stick then do a complete reset, bringing all setings bak to how they were when i first bought the psp, funny enough it worked after that

Posted on May 27, 2007

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1 Answer

Umd want show up when i put a game in my psp it was working just fine but know it dont

you should take the battery out and put it back in if that doesnt solve the problem its probably the game not the system

Nov 28, 2009 | Sony PlayStation Portable (PSP) Slim...

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My psp freezes then turns off 15+ seconds later wat is happening?

same thing happend to me, music works fine i think, but when playing games it just frezzes after a little bit... maybe an scratch umd?

Aug 12, 2009 | Sony PlayStation Portable (PSP) Console

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try turning it off then putting the umd in, then turning it back on. if that doesnt work, there might be a problem with the disk reader

Aug 10, 2009 | Sony PlayStation Portable (PSP) Console

2 Answers

My psp won't load umd's and all i hear is a scrathing sound

The UMD laser might be dirty or broken. Open up the UMD drive and give the laser a clean with a lint-free cloth. Then pop the disk back in and try again. If that doesn't work, you will need to get the PSP repaired or buy a replacement laser and do it yourself.

Jul 14, 2009 | Sony PlayStation Portable (PSP) Console

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UMD game not loading

the motor for the laser might not be moving if not u have to clean every thing out and make sure there is no hair or dirt in any the and it should work fine

Apr 17, 2009 | Sony PlayStation Portable (PSP) Console

1 Answer

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Apr 16, 2008 | Sony PlayStation Portable (PSP) Console

1 Answer

Chipped psp 3.80 m33

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Apr 03, 2008 | Sony PlayStation Portable (PSP) Console

1 Answer


Hi Glenpark, Eithr the UMD or UMD laser is dirty.  If it will play other UMD's the UMD is dirty.  I think Gamestop has a device that helps broken and dirty UMD's.  If it will not play any UMD, then you have a problem with your UMD laser.  You can try to clean your laser lens.  Use a Q-tip.  Dampen, not soak,  a Q-tip with a window cleaner. NOT Alcohol. Swab the lens thoroughly with the cleaner, then use the dry Q-tip to dry and polish the laser. Try hard to not leave any lint.

If you UMD still does not function, you need to send it back to SONY. Contact them at 1-800-345-7669.  If you cant get them to fix it Contact The Playstation Clnic at

Oct 27, 2007 | Sony PlayStation Portable (PSP) Console

1 Answer

Psp not saving or loading

Hi Spazza2,

Did yout try using the same UMD game your brother was using and see if the game format has anything to do with it?  Since you upgraded, the UMD game may be old, and might not work with Version 3.71. It sounds like your PSP is working just  fine other than that.

Oct 22, 2007 | Sony PlayStation Portable (PSP) Console

1 Answer


is it a scratching scrapping noise?

as some UMD cases, as in the plastic thing around the disc colapse or come apart this stops the disc spinning properly.

Check the plastic on the UMD... click any sides together that may be loose / or make sure the case isnt pushing on the disc.

Also open the PSP, hold it upside, gently shake it & blow into it.

Put the UMD back in & try again.

Oct 03, 2007 | Sony PlayStation Portable (PSP) Console

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