Question about HP Pavilion dv6000z Notebook

2 Answers

I havent got my laptop

Hi,

I have given my Laptop to HP Services Centre on 10/11/08 for some product servicing.your service centre people assured to return my Laptop within a weeks time after completing all the neccessary changes and repair in it but Its been almost two month and I am still awaiting to get my laptop back. I have called up to your service desk 8-10 times and use to hear the same excuse that there is some shipment delay. I am suffering loss without my laptop as I dont have another PC / System to use and I dont have any faith left in HP with your poor service quality. Also your service centre supervisor is not cooperative over phone. Trust me I'll not suggest any body in my friends and family to buy any HP product now on. I think I have written a lot and you can understand how much problem I am facing. I am hurt.

Please do the needful so that I can get my Laptop back with all the repair done.

Also find the details of service call report:
Token No: L99, Case No:2603997159, Date: 06/1/09

Kind Regards,
Jai Prakash Gupta
GSM: 9818251755

Posted by on

  • Anonymous May 11, 2010

    Hi Jai Prakash
    I think you need to contact HP for this. Try using this website this one works some timeshttp://getsatisfaction.com/hp


    try this its worth trying

    thank you
    Rakesh
    Dell Laptop Expert


  • Ron Roske May 11, 2010

    Good morning!

    I read your message and it seems to be directed to HP. This is "FixYa" rather than HP support, but we are here to help, just the same.
    It seems like you are having a lot of problems here, so I tried calling Hp for you. In order for them to help, you will need to send me your Order Number, email address and phone number. Once you send those to me, I'll see if I can be of help to you.
    Will be waiting your response and see what we can do to assist you in the resolution of the situation.
    Until then, have a good day.
    Ron


×

2 Answers

Hi Jai Prakash
Use this link to check the service status and post the result here. Lets check what best we can do.
https://warp1.external.hp.com/cso_status/Order_Lookup.asp



Thank you
Rakesh
Dell Laptop Expert

Posted on Jan 10, 2009

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