Question about SanDisk Sansa m250 MP3 Player

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Player Doesn't Show Downloaded Music On Computer

Hiya. I got my Sansa m250 about a year ago and it's been working fine until yesterday. I was trying to upload new music to it and it wouldn't let me delete any of the stuff I already had on there. It said I had reached full capacity even though no files showed up on the player in either WMP or in the player through control panel. There's definitely music on my player, though. Also yesterday, it started trying to convert file types to the player. It's never done this before. I'm just uploading mp3 files onto the player. Help?

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Firmware upgrade first - www.sandisk.com

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jul 06, 2008

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Related Questions:

1 Answer

How do i chare it with power and how upload the


The Sansa m250 uses one AAA battery, it doesn't charge.
To put songs on it, plug it into your computer via the wire it should have come with. The computer will take a while and then a box should pop up, where you can select to view files. Just drag and drop songs into that folder.

Jul 17, 2009 | SanDisk Sansa m250 MP3 Player

1 Answer

How to remove music from sansa m250 that is no longer on computer


ok, plug the mp3 into your computer, click on my computer, then where it says removable devices you should see your mp3 listed, double click it. browse the folders listed until you find the songs that you want to delete , when you find one you want gone RIGHT click it then click delete/ It should then remove the song from your mp3 and put it into your recycling bin.

Jun 23, 2009 | SanDisk Sansa m250 MP3 Player

2 Answers

The screen is turning white when I change song


You could possibly try recovery mode?

or formatting it and starting over, see if that helps

easy way to format

1.Shutdown player
2.Hold Rec button
3.Turn player on
4.Plug your player into the PC
5.Go to My computer
6.Find a Icon named 16Mb Format
7.Open that and make a new text file
8.Name it sansa.fmt
9.unplug player and it will say Formatting.....
10.when its finished it will reset , or shut off, when its done turn it on and see if that helps

May 08, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

SanDisk Sansa m250 MP#


Try doing a hard reset on a Sansa m250:
  1. Turn off the Sansa. Just pull the battery out for a second and then reinstalling the battery without pushing any further buttons.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.
I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 30, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Sansa - sandisk m250 troubleshooting


Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 20, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

M250 sandisk


Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 13, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Uploading problems


I got my solution here:

http://www.mobileplanet.com/ft.aspx?k=72496

Nov 03, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Trouble seeing nonmusic files.


Not sure if this will help, but you could try a couple things:
1. Search for it. There should be a search option somewhere in the explorer window or on the start menu. If you know the name of the .rar file, you can search the mp3 player for it.
2. Go to your Control Panel -> Folder Options. Under the tab "view" make sure "Show hidden files and folders" is checked.

Anyway, that's what I would try first.

Oct 22, 2007 | SanDisk Sansa m250 MP3 Player

3 Answers

Not enough space to listen


If it''s any consolation, the same thing happened to me after I loaded about 1.6 GB (~250 MB left) of music on my Sansa m250. I tried to delete the required 8MB, but the directory structure got destroyed to the point where my computer wouldn''t recognize the device. I called their technical support and they''re having me send it back to them for a replacement! It''s not you, but the player! I don''t know if there''s anything that can be done from a consumer standpoint.

Jul 09, 2007 | SanDisk Sansa m250 MP3 Player

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