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Call Hunter at 1-901-745-9222. I think this number is still current, it might not be. Tell them your issue, most likely they will send you an entire new unit (or is your fan the OLD Designer's Choice from the 80's with a rubber flywheel?)
Not really a solution but .. try this.. Don't use the fan lights as primary lighting. Install low wattage bulbs in the fan to reduce the shadow depth, and use alternate primary lighting, for example a Torchier style floor lamp.
You realize of course that it did not show in the store because it was surrounded by alternate light sources, eliminating the shadows.
Sounds like a good ol' American made Hunter Original to me. BEST and most powerful residential ceiling fan (high quality) ever made. The RPM spec is 200-160-50 for the respective speeds, moving 10,500 CFM on high speed. Most ceiling fans barely crack 5,000 CFM. they were built for Brute Force Air Movement and they really don't do well for small spaces. The best solution I have for you is if you have a Wall switch for this fan, to install a Hunter Original Wall control or remote control. http://shop.ebay.com/?_from=R40&_trksid=p5197.m570.l1313&_nkw=hunter+original+control&_sacat=See-All-Categories
Both controls will lower the Medium speed to about 100-110 rpm, which should be much more comfortable for you.
Because the Hunter Original (I know your fan is an American made unit by your wire colors) draws more current than other fans, the Original controls are the only controls that are designed to work with your fan. Other controls do not have the current capacity for the Original motor.