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Seagate freeagentGo does not work with windows server 2003

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  • Billy Marshall
    Billy Marshall May 11, 2010

    dose the device power up at all, or give an error message. please provide more detail.

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Symptoms The problem I encountered after connecting the drive to the eSATA card was the following error in the Windows System event log:
Source: Disk
Event ID: 7
Description: The device, DeviceHarddisk2, has a bad block.
At first I thought this indicated a bad disk. But eventually I saw apattern: the bad block error only occurred if the drive had enteredits "sleep" state, i.e. had spun down. By default, this happens after15 minutes. If I accessed the drive in Windows explorer after it hadspun down, in the few seconds that it took it to spin back up, Windowswould get impatient and report a bad block error. Note that the "sleep"mode I'm referring to is an internal feature of the Seagate drive--itis not under the control of Windows Power Options in the Control Panel.
If I attached the Seagate drive via a USB cable, let it spin down, and then accessed it, I did not get a bad block error.
Another symptom, one that I did not at first associate with theFreeAgent disk, was the following message in the Application event log:
Source: VSS
Event ID: 12289
Description: Volume ShadowCopy Service error: Unexpected errorDeviceIoControl(\?Volume{ba849e07-88fb-11d9-9c6f-806d6172696f} -0000017C,0x0053c020,00039B48,0,00038B40,4096,[0]). hr = 0x80070017.
This error occurred when I started an ntbackup job. Apparentlyduring Volume Shadow Services initialization, it couldn't immediatelyaccess to the Seagate drive and so logged this error. A bad block errorwas also logged at exactly the same time.
CauseMy speculation is that Windows knows that USB drives may spin down, andit will wait for them to become accessible. However, because an eSATAdrive runs as a BIOS-attached drive (similar to a SCSI drive), Windowstreats it as an internal drive and expects it to be "on" at all times.
SolutionThe solution is to attach the drive to a Windows XP or Vista machine,install the FreeAgent Tools software, go to Utilities, and set theDrive Sleep Interval to Never. Then move the drive back to the server.The Sleep Interval setting is maintained even though the drive ispowered down when moving it to another machine. Once I did this, boththe bad block and the VSS errors stopped.
ConclusionIt's obviously a pain to have to install a 142MB software package justto change the Sleep Interval, but Seagate Support said there is noother way. Too bad they don't make a simple command-line utility forupdating the drive settings. (The software has lots of slickbackup/restore features, integration with Internet drive access,etc.--all kinds of things that I don't need in this environment.) Itried installing the FreeAgent software under Windows Server 2003, butthe installation failed with a message that it only runs under Windows2000, XP, or Vista. Hence the solution of temporarily installing thesoftware on a desktop machine.
I wonder if others have had similar problems with eSATA drives thatlike to go to sleep? Eventually Windows may need to add an option totreat eSATA drives like it treats USB drives. Considering that thisdrive is only used once a day during backups, it would be nice if sleepmode worked without causing errors. In the meantime, I'll hope thatkeeping the drive out of sleep mode resolves the "bad block" errors.

copied from : http://blogs.mcbsys.com/mark/post/Seagate-FreeAgent-Pro-eSATA-and-Bad-Block-Errors.aspx

Posted on Jan 07, 2009

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