The driver for this printer has a setting for thick paper. It is toward the end of the list of paper types in the HP supplied print driver. When "Thick photo paper" is selected, the printer releases some of the tension on the pinch rollers as the paper is being fed in. Otherwise, the paper is too thick and the last set of rubber rollers will not grasp it. Unfortunately, this feature is not included in the updated driver for Win XP. It only exists in the original Win 95/98 driver. It is not even in the HP supplied Open Source driver for Linux, either. I still maintain a dual-boot machine with Win98 SE because of this very problem.
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Go into the computer and the click Printers and then Maintenance. do all the cleaning tasks including the one that cleans the paper path if there is one.
If you are printing a line that thick the inkjet head is releasing too much ink. If your menu is on card, you can only print successfully if the printer has a straight pass door at the rear of the machine so the card remains flat. The cardstock will smudge as it passes around the rollers. You can get over this by printing on quality paper and then putting them in a menu folder. I did this with my Inn's restaurant menus. The bar snack menus were printed on card using pass though and on a laser printer..
Read your issue.
1. Kindly check the thickness of the paper. If the thickness of the paper or the card is more then normal paper, you will experience the paper Jam on this printer model.
2. You can try this step..... Take the Power cable out from the printer.
3. Press and hold down the power button for 35 seconds.
4. Now release the button and then plugin the power cable.
5. Check your issue.
Per the user manual you should try using manual feed, loading one piece
of paper at a time into the try and then following the on screen
directions(whould be press the stop button once after paper loaded),
find attached a image showing how to set up the manual feed
when you hit 'PRINT' the window that opens up to complete the job will have a button called 'preferences'. Check to see that the paper selected isn't photo paper. You will have you choice of paper type thickness and size.
Have you tried specifying the paper type and weight INSTEAD of the tray. Set the tray properties first, then print. If you leave it on auto tray it will use the tray that matches your paper type and weight.